Amy C.
Total SCAM
Total SCAM claims to have a complex strategy and then just want to run a performance max Google campaign outrageously overcharge you and no way to call only via email
Advanced: The Simple Process That Works To Turn Ice Cold Prospects Into Happy Customers (w/ Automated Conversion Funnels & Sequences).
Neil Patel (neilpatel.com) has 620 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Sales & Marketing · Wilmington, Delaware
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Sales & Marketing · Minneapolis, Minnesota
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Sales & Marketing · New York, New York
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Showing 67 reviews with 1 star · Clear filters
Amy C.
Total SCAM claims to have a complex strategy and then just want to run a performance max Google campaign outrageously overcharge you and no way to call only via email
Ebin V T.
We engaged NP Digital / Ubersuggest SEO service after a detailed sales discussion. Their team evaluated the scope themselves, quoted us $800 including on-page implementation, and asked for 100% advance. We trusted the brand name and paid upfront. What happened next was extremely disappointing: • Work started late (more than a month after payment). • The same “tracker” and Ubersuggest reports (which we already have access to) were shown repeatedly as “progress.” No meaningful implementation was visible on our website. • The promised on-page SEO implementation was never completed, despite being included in the $800. • Communication was poor – WhatsApp replies often took 2 days, meetings were full of apologies, but no real action. • When we asked for a refund, they kept sending long arguments instead of honoring their own commitment. • To make it worse, during this time our website spam score actually increased, showing that their “SEO efforts” were ineffective or mismanaged. We trusted NP Digital because of their big brand reputation, but this experience feels like false promises and wasted time. After 3 months, there is no delivery, no refund, and no accountability. If you are considering their SEO service, please be very cautious. They promise big during sales, but the reality is canned mails, endless meetings, and unkept promises. I am still waiting for a refund. If they continue to ignore it, I will escalate further and share this experience on other forums to protect other businesses from falling into the same trap.
Alejandro B.
Before purchase this service make sure you will be the owner of the account, because the users will not be able to work normally and independant across the platform. They suggest share the owner account, make in a risk on the security. They share an url with the permission, but is not published on their webpage. So I do not recommend this software for companies with SEO positions.
David D.
Je voulais faire part de mon retour d'expérience au sujet de l'agence Neil Patel. Je me réserve pour le moment, car l'erreur est humaine. J'attends de vois si cela persiste...
Craig Le P.
Dishonest? Maybe. This character crops up often and I receive emails from the organisation, too. Every time, they suggest a "free" SEO tool and offer lessons on its use. Except the tool is never free. I assume they receive commission if we sign up?
Response from Neil PatelFeb 22, 2025
Hi, Craig Thanks for taking the time to provide us with some feedback. My name is Sarah, I’m the Chief Customer Officer at NP Digital and I'd like to clarify that our SEO tool Ubersuggest does offer free features, including a limited number of daily searches and insights. We also provide a free trial for users who want to explore more advanced capabilities before committing. Transparency is important to us, and we never want users to feel misled. If you have any issues or need assistance, my team and I are here to help. Please feel free to reach out to [email protected], and we’d be happy to work through any concerns. Sarah Chief Customer Officer at NP Digital
Olu
Out of all the marketing companies I have used in my 12 years in business, Neil Patel’s agency has been by far the worst. The number of new clients that we were seeing on a monthly basis drastically dropped when they took over our digital marketing. This negatively impacted our business. They achieved no tangible SEO results. After 5 months, I could tell that this company was not legit and I had to pull the plug fast. I am generally very patient with marketing companies. On average, I will give them 1 to 2 years to see if they can deliver results. Also, I almost never write reviews but this one is warranted because they talk a big game and I know they will mislead over many other companies. I hope this review makes someone to think twice before signing up with them. Read the other reviews online for yourself. Almost no one talks about how Neil Patel’s agency has delivered great SEO results that significantly impacted their business. My recommendation is DO NOT sign up with this company. It’s a borderline scam given how much they charge in return for how little they do or deliver.
Response from Neil PatelFeb 18, 2025
Hi Olu, I appreciate you taking the time to share your experience. My name is Sarah, and I’m Chief Customer Officer at NP Digital. I want to personally acknowledge your concerns and ensure that we take your feedback seriously. It’s disappointing to hear that our services did not meet your expectations. We aim to deliver real, measurable results, and I’d love the opportunity to understand more about what went wrong in your case. If you’re open to it, I’d like to review your campaign in detail and see if there’s anything we can do to make this right. Please reach out to me directly at [email protected] so we can discuss this further. Regardless of the outcome, your feedback helps us continue improving, and we truly appreciate the opportunity to learn from it. Thank you for your time, and I hope to connect with you soon. Best, Chief Customer Officer at NP Digital
Dennis
It is impossible to cancel your subscription.
Response from Neil PatelDec 16, 2024
Hi, Dennis Thanks for taking the time to provide us with some feedback. My name is Sarah, I am Chief Customer Officer at NP Digital, and I am here to solve this situation together with you. My team and I will do everything possible to improve your experience. Please reach out to [email protected]. This is the fastest way for us to help you. Sarah Chief Customer Officer at NP Digital
Michael
Work wasn't getting done. Don't know if they just got bored or something, but no results and no proof of work.
Response from Neil PatelDec 6, 2024
Hi, Michael I really appreciate your feedback; thanks for taking the time. My name is Sarah, and I'm Chief Client Officer at NP Digital. On behalf of my team, I'm here to make sure we can handle this situation together. I will try everything in my power to get us satisfied. We will need your personal and business information to resolve your situation as soon as possible. For this reason, we would like to invite you to contact me at our fastest problem-solving channel, [email protected]. Once again, thanks for your comment. Every time we receive feedback, positive or negative, we extract from this situation something positive for the future of our company. So, you're helping us to be better. Thank you for your trust, and we look forward to your direct contact soon. Sarah Chief Customer Officer at NP Digital