NeedTags Reviews | Read Customer Reviews of needtags.com

NeedTags Reviews | Read Customer Reviews of needtags.com

NeedTags reviews

Showing 139 reviews with 1 star · Clear filters

Don A.
Aug 8, 2025
Don't do business with them
This company could improve by closing it's doors, it is as crooked as a dogs hind leg. Read the DMV's disclosure, and the channel 7 on your side report regarding NeedTags and their unscrupulous business practices against senior citizens in particular Just spoke with a NeedTags rep again and provided the following; The DMV does not condone misleading or aggressive marketing strategies that might cause customers to believe they are interacting with the DMV itself. Furthermore, we do not support any aggressive behavior or threats made by these third-party services. We consistently emphasize the importance of transparent communication regarding fees and services to all our registration service partners. I explained I was misled as I believed I was on the CADMV web site. I also went on to explain I found this NeedTags disclosure to be very threatening, "1.4 Chargebacks: Any improper Chargebacks will be prosecuted to the fullest extent of the law, and You may be liable for attorney's fees and statutory damages. Any improper chargebacks may subject You to criminal, and/or civil penalties." They stated they could not cancel the DMV transaction (which is true), but then acknowledged the additional $71.92 cent fee(s) they assessed were not a part of the DMV transaction and could be refunded, which NeedTags would not return as per company policy. Lousy company employing a corrupt business model.
Response from NeedTagsAug 12, 2025
Thank you for your review Don. We appreciate your time. The NeedTags' website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. It is impossible to bypass these requirements. The reversal of the cardholder’s registration transaction is not subject to NeedTags’ discretion, but is instead governed by policies established by the California Department of Motor Vehicles pursuant to the Business Partner Automation (BPA) program. You'll be glad to know that this time around you've renewed your vehicle's DMV registration through California highest rated online registration service provider! Although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Report
Celina W.
Aug 2, 2025
Ordered Duplicate Title But Received Car Registration
I submitted a request to obtain a duplicate car title but instead received a copy of the car registration. Throughout the process, communication was inconsistent and confusing. Initially, I received an email stating that I only needed to confirm that a smog check had been completed—no documentation was required. Shortly after, I received another email requesting a copy of the smog check. Then, I was asked to pay the car registration fee, even though it isn’t due until the end of September. After fulfilling all the requirements, I was sent a copy of the car registration, which was not what I ordered or paid for. I attempted to contact customer service, but was unable to speak with a representative. The phone system only provided a recorded message directing me to check my order status online. This experience was frustrating and inefficient, and I did not receive the correct document despite following all instructions.
Response from NeedTagsAug 5, 2025
Thank you for your review Celina. NeedTags strives to provide transparency throughout the customer journey. With regards to Duplicate Transfer services, we state on our website and in our correspondence, that all CA Certificate of Titles are issued, printed, and mailed through the DMV headquarters in Sacramento, CA. This important information is disclosed and explained in detail prior to checkout, alongside a full explanation of the process. Replacement registration is always issued alongside your duplicate title order. Because registration cards are processed and printed in-house (at NeedTags), this document is sent to you in advance and much quicker than the actual duplicate title, printed at DMV headquarters. As such, upon the completion of your vehicle's expedited duplicate title processing, you first receive a replacement registration card, and soon after, the duplicate title... much faster than using the DMV website, which has been known to take months. Thank you once again for your feedback. We appreciate your time.
Report
John P.
Jul 31, 2025
WASTED A MONTH WITH NEED TAGS
WASTED A MONTH WITH NEED TAGS. MOVED OUT OF CALIF. AND NEEDED TO OBTAIN COPY OF LOST OWNERSHIP DOCUMENTS. DESPITE CARS CALIF . REGISTRATION STILL BEING CURRENT, INSISTED NEED NEW REGISTER AND SMOG TEST. REFUSED TO FILE DOCUMENT TO EXCUSE SMOG TEST AS CARS IN STATE OF WASHINGTON AND DRIVER NOW HAD WASHINGTON DRIVER'S LICENSE. SAID "WE DON'T DO THAT" EVEN THOUGH DMV HAS DOCUMENT TO ALLOW AND TELLING ME ONLY WAY TO GET CALIF. DOCUMENTS WAS I WOULD HAVE TO DRIVE CAR 800 MILES TO CALIF. TO GET SMOG TEST. THEN ABANDONED ME AS MY CASE NOT EASY MONEY FOR THEM. 07/31/
Response from NeedTagsAug 1, 2025
Thank you for your review John. Smog check inspections can not be bypassed (exempted) for vehicles that are PERMANENTLY located out of state. NeedTags does in fact provide expedited registration renewals, title transfers, and duplicate titles with smog check exemptions (REG 5103), however we are only able to do so when a vehicle is TEMPORARILY out of state, and its owner intends to eventually return to California; and fulfill their vehicle's smog check inspection requirement at that time. When you order vehicle registration through NeedTags, and you email us your REG 5103, we'll process your vehicle's registration without a smog check and mail your new registration card and sticker to your out of state address on the same business day on which we receive your REG 5103. We appreciate your taking the time to leave us your review.
Report
Melissa J.
Jul 30, 2025
This business is predatory and the…
This business is predatory and the website is misleading with “DMV” in bold letters all over the site. The second you realize your mistake of not going through the DMV and ask for the order to be cancelled, they are no where to be found. They don’t have working telephones as advertised. They say sales are final in tiny print and make excuse after excuse. They can’t even answer simple questions about what their $49 fee includes, what the BPA fee is for, why they charge credit card fees and shipping fees. They know exactly what they are doing, which is ripping people off. DMV suggests that any person experiencing this terrible service from NeedTags or any other private 3rd party impersonating the DMV, needs to call DMV Investigations Office to report it so we can stop these terrible businesses. If this was a legitimate business that actually offered customer service, then they would refund people who made the mistake of thinking they were going through the DMV and are asking to be refunded. My recommendation for NeedTags would be to make a pop up window to enter the site that says in Large, Bold print “This is NOT the DMV website. This is a 3rd party that charges extra fees. To continue with our services, click here” Of course they won’t do that, because no one in their right mind would pay an extra $70+ for registration and for nothing.
Response from NeedTagsJul 30, 2025
Thank you for your review Melissa. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. The reversal of the cardholder’s registration transaction is not subject to NeedTags’ discretion, but is instead governed by policies established by the California Department of Motor Vehicles pursuant to the Business Partner Automation (BPA) program.
Report
MU
Jul 13, 2025
Criminals
Criminals. Almost tricked me into believing they were the DMV. They pay extra for SEO that puts them ahead of the actual DMV in the search results. AVOID
Response from NeedTagsJul 14, 2025
Thank you for your review. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” The reversal of the cardholder’s registration transaction is not subject to NeedTags’ discretion, but is instead governed by policies established by the California Department of Motor Vehicles pursuant to the Business Partner Automation (BPA) program. As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. . Please contact our customer care department if we can be of any further assistance.
Report
Matt
Jul 4, 2025
If I could give them a negative star I…
If I could give them a negative star I would, has taken over 45 days and it still is not done. They lost my paperwork twice or it sat on someone's desk. When I asked them about it they said they had not received anything. When I told them I certified mailed it they found it the next day. At which time they said that I needed to get my smog done, I told them when I purchased the vehicle I didnt need it as it had been done inside the 90 days that DMV allows. I told them I started the process with them but since they failed to process my paperwork in a timely manner DMV required me get it done. I realize it this was my vault because I didnt not to my research on this company as I did not realize it was a third-party company. I thought it was a division of DMV. When I told them that I would just handle it myself with my local DMV they said that I would not refund my money. They are crooks, this type of business should not be allowed to exist.
Response from NeedTagsJul 7, 2025
Thank you for your review Matt. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” Although we cannot give specific details in this public response, there are situations which require customers to fulfill certain DMV requirements, which if not done in a timely manner may delay receipt of renewed registration. Please contact our customer care department so we can further assist.
Report
Catrina O.
Jun 30, 2025
RIP OFF- User Beware!
Want to pay more exorbitant fees for DMV renewal?! This company has a website that pops up first when you do a search on DMV renewal. To older and/or non-tech users, they believe they are on the official DMV website. My husband PAID $80.85 MORE THAN THE DMV RENEWAL FEE. This website in no easier or more convenient than the real DMV website. DECEPTIVE. When I called the agent said "we are a legitimate company, and it states we are a service" & hung up. BUYER BEWARE- the real DMV website is every bit as easy to use & you pay on the renewal fee.
Response from NeedTagsJun 30, 2025
Thank you for your review Catrina. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. The reversal of the cardholder’s registration transaction is not subject to NeedTags’ discretion, but is instead governed by policies established by the California Department of Motor Vehicles pursuant to the Business Partner Automation (BPA) program. Please contact our customer care department if we can be of any further assistance.
Report
Dan
Jun 29, 2025
Garbage company scamming people out of…
Garbage company scamming people out of money for a service that provides zero additional value. Do not be fooled like me! Shameful that they are allowed to exist at all.
Response from NeedTagsJun 30, 2025
We appreciate your review Dan. You'll be glad to know that this time around you've renewed your vehicle's DMV registration through California highest rated online registration service provider... with annual digital registration renewal reminders! As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. The reversal of the cardholder’s registration transaction is not subject to NeedTags’ discretion, but is instead governed by policies established by the California Department of Motor Vehicles pursuant to the Business Partner Automation (BPA) program. Please contact our customer care department if we can be of any further assistance.
Report