Jose D.
My chair was completely damaged and…
My chair was completely damaged and nothing fit properly there’s many gaps in between hardware. I was also promised a discount and a refund of $200 that I have not received tell this day I’m angry

Established premium gaming and office chair retailer of MAXNOMIC chairs. We sell ergonomic, high quality, reclinable and ajustable chairs. Built to last with a sturdy metal frame, molded foam, pu-leather and heavy duty accessories. Over 10+ years of experience in the gaming chair market. Custom branded chairs available with custom logo and name embroidery. Officially licensed XBOX, ESL, Smite, CSGO, OSU and PUBG chair.
MAXNOMIC® by NEEDforSEAT USA (needforseat.com) has 166 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 10 reviews with 1 star · Clear filters
Jose D.
My chair was completely damaged and nothing fit properly there’s many gaps in between hardware. I was also promised a discount and a refund of $200 that I have not received tell this day I’m angry
Ben
Ordered their most expensive/large chair I ordered it with the smallest chair cylinder so the chair wouldn't be too tall Is it ridiculous how tall the seat is vs the arm rests of the chair At the highest height the arm rests are too low They have no lumbar support in the chair and just threw in this pillow that has no magnets or band to hold it in place, and feels like its too thick of a pillow anyways.... Their office chair has some twisting knob that provides lumbar but their more expensive version does not.... The arm rests are also extremely wide on the chair, I tried to flip it over and see if I could screw it in closer to the chair, but the width its already at is the smallest width possible... The head pillow sits super high because the chair width is massive so you can't pull it down to be a neck pillow, instead its going to sit behind your head.... Not happy with the chair, already regret buying it I spent 600$ and I am disappointed in the quality and build of their chair Update- I measured the chair and it did not match the specifications listed on their website. In multiple categories the measurements were literally incorrect. I reached out for an explanation and asking for a refund. They refused. Now after the armrest broke within a few months of ownership they refused to honor their warranty as retaliation to me trying to get a refund. I will be reported this company to the BBB and initiating another chargeback. Avoid this company at all costs.
Response from MAXNOMIC® by NEEDforSEAT USAAug 15, 2025
We’re very sorry to hear about your disappointment, but we do want to clarify a few points for transparency. At NEEDforSEAT USA, we are known for making the warranty process simple and hassle-free. In fact, we've honored multiple warranty claims for this customer for past orders even outside of the warranty period. Our team has always provided replacement parts promptly and without hesitation. All product dimensions and features are clearly listed on our website, and we also offer a 30-day hassle-free return policy for any customer who feels a chair isn’t the right fit. Unfortunately, in this case, a return was never requested. Instead, a chargeback was initiated. For the sake of professionalism, we won’t share details here, but institutions reviewing the case have already made decisions based on the evidence presented and ruled in our favor. We’d like to emphasize that we never retaliate against customers. Our policies are applied equally to everyone, and we always stand by our commitment to honor valid warranty and return claims. Our thousands of satisfied customers and our long-standing reputation for customer service can attest to this. We take feedback seriously, and while this review does not reflect the experience of the vast majority of our customers, it reinforces why we remain committed to clear policies, high-quality products, and excellent support.
Renee B.
I’m very disappointed in the quality of this chair
Michael
Obnoxiously pester you until you submit a review. So here, have a review. Don't buy from these people.
Bryson S.
Absolutely disappointed in the direction this company has gone with their products. I used to be a big time fan of Needforseats chairs as I had a MAXNOMIC Team Liquid chair I had purchased 8 years ago that was absolutely phenomenal I had used it for 6 years with heavy use and it held up so well. Now early of last year I decided to purchase a new MAXNOMIC® Commander S PUE as my old one had finally started to show its age. This new Maxnomic chair I received was so poorly put together I couldn't believe the quality of everything. -They decided to switch from the more metal base for the wheels for this cheaper plastic looking metal that came broken on arrival. Thankfully I just switched the base from my old chair as it was still in good condition. The foam in this new chair was also terrible compared to the old one I can feel the bar in the chair and it makes it very uncomfortable to sit in for any extended period of time I had to resort to using a pad on the chair. The material they used for this chair as well has begun to already fall apart on me after a year of use and the pads on the armrest have all but completely fallen apart. I just can't believe this company went from providing such quality high end chairs to this terrible chair they have released now. At this point in time i would not recommend anyone to buy one of these chairs which is extremely disappointing because I used to rave about my old one. ~I am not confusing the product as I am full aware of what I purchased ~As mentioned I did not reach out about the broken base as I had just swapped it for my old chair that was still in good condition. ~As I have no way of posting pictures here I can not show the state my chair is in otherwise I would.
Response from MAXNOMIC® by NEEDforSEAT USADec 24, 2022
Hi Bryson, sorry but you may be confusing a different product with ours since none of the mentioned parts/materials have changed. It's still the exact same metal structure, the same PU-leather, the same metal base, heavy-duty tilt mechanism, sturdy 4D armrests, and the same casters. Especially the part with "feeling the bar" when sitting on the chair is the reason why we use firmer foam than our competitors to prevent exactly that issue. Not sure what went wrong here but our records also don't show that there has been any attempts made to contact us about broken parts or anything else. Thank you.
just M.
The took the money out of my account and after 5 days of no word I emailed them and they said there was a problem with my card. Scam artists. Yeah my card was a fraud risk yet you still froze the funds. SCAM! You stated that you even tried to access Amazon Pay which I never authorized. Either accept the order or don't, do not freeze peoples money for days until they contact you to see why you aren't delivering. It's funny I tried to call the number in your email and it said you are closed, yet here you are, nice business model. I have all the documentation I need to back up my story. To clarify you didn't cancel my order until I told you to yet you froze the funds until I contacted you. ----EDIT 12/22/22---- My phone records say otherwise, but like I said I have all the records to prove what I have said, I am done with you and your scam business. So you admit you access Amazon Pay when you weren't given authorization to, I ordered through your site and it had nothing to do with Amazon. I have ordered before and after this with Amazon and you are the only fraud company I have had trouble with. If my card was fraudulent then why did you freeze the funds? You either take the order or not, you don't hold peoples money until they contact you. Six days and counting. I had a Maxnomic chair and it was good but the leather wore out, but I found another option that costs half as much Blue Whale hopefully they are more competent than you. Anyway you will get you one star and like it, I will not be back or spend more time on your fraud company. There is a reason you can't even make four stars. You had one job, take the order or don't , you failed, obviously I was a paying customer and you failed there also. Game on bish "Your order was flagged as fraudulent as the provided billing and shipping address doesn’t match the credit card’s address. Furthermore an attempt to make the payment via Amazon Pay was declined by Amazon. Per our policy we tried reaching out to you via phone call but weren’t able to get ahold of you on multiple attempts. " You took the money and I never got a call from you! And Amazon was never a option through your site, you commited fraud by even trying to use it. Like I said fraud and scam artits. Want to compare records, unfreeze my money or its really on!
Response from MAXNOMIC® by NEEDforSEAT USADec 23, 2022
Hi there, unfortunately your review is misleading, so we'd like to clarify some things. We never took your money. Every order that's being placed on our website only authorizes our customers' credit cards which puts funds in a pending status. Every order gets reviewed and only if everything looks alright we capture the funds which will initiate the funds transfer. Your order was already flagged with a high fraud score. That score is determined by certain characteristics based on historic data of fraudulent orders and we explained to you what information we'd require to clear the order. Since you decided not to provide us with the requested information we had to cancel your order. Since we never captured your funds we have never received any of your money. Edit: We don't access Amazon Pay but we certainly see records of failed attempts in our store backend when customers have attempted to check out with them. If you have already forgotten that you've tried to pay via Amazon Pay that's ok but claiming that we did it is simply not true because it's impossible. If you call outside of business hours you still have the option to leave a voicemail which you haven't. Business hours are Mo-Fr 9am-5pm Eastern Time. We tried to verify your order and called you on multiple occasions before we would have reached out via email. You reached out first so we explained the issue, gave you options to clear the order and also gave the option that we can cancel the order. You decided to cancel and so we did. You funds were never transferred out of your account so there wasn't even a need for a refund. We do keep records of everything too. Again, the only institution that can freeze your funds is your bank. Thank you and happy holidays!
Sean G.
They wanted a copy of my passport to complete a purchase.
Response from MAXNOMIC® by NEEDforSEAT USAAug 14, 2022
Hi Sean, we don't request nor do we need a copy of your passport to complete a purchase. You may have chosen a payment method that offers a payment plan such as Shop Pay. In that case it's at their discretion if validating information are needed in order to grant a credit. That's unfortunately out of our hands since it's a 3rd party payment platform and would be the same requirement at any other online store. Hope we were able to clarify your concern. Thanks!
no
bought a reclining mechanism. turns out the seat was broken, leaving the chair back leaning back, giving the appearance it was stuck reclined. tried to refund it, but you apparently don't offer refunds, so i wasted $50. I proceded to buy my new chair from Secret Lab.
Response from MAXNOMIC® by NEEDforSEAT USAJun 9, 2022
We're sorry to hear about your unfortunate experience. We'd like to clarify a few things to also help future customers with similar issues. 1) Whenever there's in issue with any of our products we'd like our customers to reach out to our support team first. First of all, we'll be able to assess the issue and find the proper solution/replacement part and secondly, we can check on warranty coverage. In your case we could've saved you from purchasing the wrong replacement part if you would've reached out to us via email or phone. 2) All of our chair accessories are excluded from our return policy. That is also stated on our policy page. 3) We've been a known office and gaming chair brand for over 10 years now and always put our customers first. That's also the reason why we're the only chair company that offers almost every replacable part for sale. You'll see that almost no one else is doing that because it's more profitable to sell a new chair than trying to fix it with less profitable replacement parts. We're committed to do the right thing and rather help our loyal customers by offering these parts than putting them in a spot where purchasing a new chair is the only solution. We hope we were able to clarify things. Thanks, Your NEEDforSEAT USA Team