NECAReviews of necaonline.com

A COMPLETE FCKEN SCAM! Stay away. THEY WILL NOT SHIP ANYTHING AND WILL NOT REDUND YOU.

I've ordered their sdcc's predator from prey and I've received nothing yet, in august a tracking was send but the delivery adress was wrong and it was resent to NECA, after that we told me it would be ship in september but here we are, and I've nothing. I will change my comment if anything change but right now I'm starting to think about legal action

Ordered Bride Of Frankenstein with chair that was listed as in stock on their Facebook a month ago and still haven't received it. Every time I reach out to them I get automated emails that keep saying "be patient, it will be shipping soon". I sent an email 2 days ago asking to cancel and haven't heard back.

I asked to cancel my order a few days after placing it due to my son’s grandma buying him the same thing. They told me I couldn’t because the valuable nature of the toy….. how does a toy loose value if it hasn’t left? This was 4 weeks ago. The customer service is automated, no help.

Another review to reflect that NECA does not follow through on their orders. Note, they have the no cancellations/no refunds policy for the apparent reason that they can delay orders indefinitely, for any reason whatsoever. If you reach out to customer service, either via email or telephone, you will be met with the same response as everyone here--we'll send it soon. Point out to them that they've been telling you that for a month (for supposedly in stock items) and you may be met with the response that I was met with, silence. Their customer service is a joke and their tactics are predatory. This company is ripe for a class action lawsuit.

I ordered my The Last Ronin figure in June and only got the same response from their so-called customer service "Our warehouse is currently shipping this item out and your order will be shipping soon. Please note orders will have a slight delay in shipping due to a system upgrade in our warehouse." DO NOT ORDER FROM THEM!

It has been 2 months since I placed the order. No movement on the order for two weeks after which I emailed customer support about it at the end of July. No response. Sent another email two days later, was again ignored. Sent another email a week after the first email (3 weeks since order placed) and got a response the next day that the warehouse is currently shipping the ordered item and my order will be shipped "soon". Also contained a note that there is a delay due to "system upgrade" (more like a system downgrade...) No communication after and no shipping update either. Contacted them again towards the end of August (now at 5 weeks since order placed). Got a reply three days later, which was the exact same reply sent earlier, copy-pasted without even a thought. No update on the status, not even an apology for the delay. I replied back with a screenshot of how their reply was a copy-paste and asked them for a timeline or an update or anything. Since then, nothing. No reply, no communication, no updates, no movement on the order. It has now been 9 weeks since the order was placed... At this point, necaonline.com is just a scam website taking in money from orders they seemingly do not plan to fulfill

I decided to get a San Diego 2024 Comic Con exclusive, my first foray. I managed to secure the pre order on NECA and was stoked. However after placing the order on 28th June and the product now in stock, all communication has stopped. I have had one response to say 'expect your order to ship in the next few days' which was 3 weeks ago and i have heard nothing since. I wont be ordering anything else again.