NECAReviews of necaonline.com

Difficult to understand how a company like NECA can put so much effort into quality figured and products, and yet able to provide the worst customer service possible. If they ever go out of business, it will be a direct line to this department. I ordered a Freddy Kruger and a Beetlejuice figure on Oct. 12 and it is now nearly Thanksgiving day and after 10 emails only got one response, "order is shipping soon" back on Nov. 10. Still has not arrived and no response. NECA is better off not claiming they have a customer service than to have this group. Customers can accept delays or back orders or any other realistic response but ignoring Customers is creating negativity with its own fan base and will only lead to customers abandoning this brand. Maybe try providing a phone number for customer service because obviously no one is responding to the email provided on NECA website. If I ever get my order or a refund, I am done with this joke of a company.

I preordered a Toony Terror set in July and they just kept pushing the delivery date out until it finally arrived 4 months later. And when the four items were finally delivered, 3 of them looked like they had been intentionally damaged before shipping (tops of all of packages were creased in half), and the fourth item was not the item I ordered. I reached out to their customer service to return the order, and they have yet to even reply. Worst company and customer service ever…do not waste your time or money on this store.

NECA's customer service leaves much to be desired, revealing a lack of regard for individual customer experience. The constant uncertainty surrounding my order delivery and if it ever gets delivered, coupled with generic and dismissive email responses, highlights their negligence and poor communication practices. Rather than addressing specific issues, the company seems content with providing impersonal and unhelpful replies, leaving me feeling unheard and undervalued as a customer. This experience with NECA is not only frustrating but also reflects a concerning disregard for customer satisfaction and quality service. don't order directly from NECA It'll end in tears.

Terrible. Emailed me offering free shipping if I ordered 2 sets. Ordered 2 sets, no free shipping received. Emailed CS, to be told that this wasn't available in the UK. The email sent to me mentioned no restrictions to the offer and had no T's and C's same for the website. Requested a refund as I only ordered 2 complete sets based on the free shipping. Took them 2 days to send me a refund that was short about £12. I'll never use again.

This company are disgusting. I ordered a T-shirt from them five months ago and the first time I messaged they lied and said it was ready to be shipped. I’ve messaged over and over asking them for the T-shirt or my money back and they simply ignore it. DONT BUY FROM THEM.

Appalling service. Ordered an item listed as in stock in September for a birthday gift, now it's November and it still hasn't dispatched. Emailed them and all I get is an automated response. Terrible.

Edit: It arrived today on October 30 outta nowhere. I will still leave 1 start cause they gave no updates. On the website it still says unfullfilled and they sent no emails. I ordered A Nightmare on Elm Street part 2 on August 27 2024. It's October 26 still hasn't shipped and no updates from them. I'll never order anything from the Neca website again. Luckily I found a part 3 from BBTS and ik they'll actually deliver within 7-10 days like they say

Scam site, ordered the Beetlejuice baby, was supposed to ship in late September ... nothing, no update on the order either. But they charged my credit card ... of course they did. Do not buy from them. Avoid. Edit - I have been reading that they have been accidentally shipping multiple orders out to customers that ordered 1 item - so for limited editions there is customers that don't receive items...then to make matters worse NECA are blaming the customers for their mistake and sending them threatening messages that if they don't send it back they will double charge them and ban them from buying items in future. Complete clown show of a company. Edit - I finally did get a refund, but I needed to contact the Better Business Bureau of New Jersey to do so ...