NECAReviews of necaonline.com

My rating is purely about the NECA Store experience. The products are great but the customer service, communication and PR is honestly one of the very worst. I'd heard horror stories about NECA, but never thought it would happen to me. After pre-ordering in June 2024, they sent me my tracking details in August 2024. 4 months later, It's still not here (UK). Customer services will not reply. And it's too late for me to get my money back through my bank. It's too low value to pursue small claims court. So I guess I just wait. Maybe it'll never arrive? Maybe I'll get two and be unlawfully threatened into sending the second one back? Who knows!!

Horrible non existent customer service. Contacted them 5 times and I’ve been ignored 5 times. I contacted the better business bureau yesterday. Hopefully they can help me get some results. I want NECA to either ship my items or give me a refund. Sick and tired of waiting. I’m probably going to have to goto my bank and get a charge back soon. NECA is quick to charge you but then they leave you in limbo waiting and waiting forever. Garbage customer service. Don’t buy from this scam company.

Over 2 months and item did'nt shipped yet! They dont answer to my dozens of emails! Worst website ever!

after placing order and waiting over 3mth's with several emails and phone calls saying sending soon yesterday gets email saying your order has been cancelled as requested.avoid this company

NEVER GOT ONE OF THE PRODUCTS. STOPPED RESPONDING TO EMAILS AND REQUESTS FOR UPDATES. HORRIBLE COMPANY. ITS BEEN MONTHS. BUNCH OF SCAMMERS

The quality of these collectible toys is absolutely awful. Paint chipping and peeling out of the box, broken pieces in the new unopened box. Stiff joints that break the figures by moving, loose joints that require modifying the figure to work properly. Everything they sell is available on Chinese marketplaces for cheaper. They frequently do preorders over 90 days ahead of time to circumvent any payment protection.

I ordered a collectible from this company on September 6th and received a damaged item on October 7th--it was wet and the box had been crushed in. I immediately contacted NECA customer service and was surprised that they were quick to send a pre-paid label and apology along with the promise I would receive either 1.) an exchange if the item was still in-stock or 2.) a refund if it wasn't available. I waited for several weeks after they received the returned item, and I slowly watched the item sell out completely. The entire time customer service assured me their "warehouse" was working on it. Here we are almost two MONTHS later and I'm STILL waiting on a refund. I've tried contacting them and they ignore all communication. I finally had to dispute the charge on my credit card which I'm STILL fighting. I've been a NECA customer for years, but I'll never buy another item of theirs. I even plan on selling what I have. Why support a company that doesn't care about their customers?

Only sent one of two items I ordered. I contacted them and they replied with a canned response that "the ordered had been fulfilled." It took five further emails and a little over a month to finally have the rest of my ordered shipped. The entire time they fought me on sending me anything. Saying "they have records it was sent and they rarely have warehouse mix ups." Then that this was an "atypical situation and they have no proof in my claims." Like holy crap, they instantly assumed I was in the wrong and that they are under no obligation to correct the mistake. I will never buy directly from Neca again.