NECAReviews of necaonline.com

NECA is the kind of company you just wonder how it stays in business. It is so shady to its customer base. NEVER PRE ORDER from NECA. They will send their products to the stores before they send it to the customers who pre order. They also do not allow you to cancel a pre order - which is completely insane to me. They take the full price of the item immediately and then give a vague quarter of the year it might be shipped and then just do what they want - maybe they ship it, maybe they don't, maybe they move the date. All while they have your money - pretty sure that isn't kosher, but they do it all the time. NEVER purchase directly from them as they are an absolute nightmare. I refuse to order anything as I have had so many gift giving occasions for my collector ruined because they just don't honor their dates or act in good faith. They are the worst.

I'd give them a minus 10. I will NEVER order anything else from Neca. I paid for a pre-order and never received the product even after sending several emails, which I never received any response. Please be careful and dont get ripped off like my grandson and I.

Horrible experience. I placed an order back in 2021, and they have never sent me the missing item (Teenage Mutant Ninja Turtles (1990 Movie) – 7” Scale Action Figure – Foot Soldier 2-pack with Weapon Rack – Pre-Order). It was two pre-order items, and you have to pay upfront when ordering. They shipped only 1 out of 2 items, and ever since then, my order has always shown as “partially fulfilled.” I tried contacting them by email, and as many others have experienced, they never—or intentionally never—respond to emails. Recently, I sent another email, and this time they replied quickly. However, they told me my order was “closed,” and that there was nothing they could do now. I just checked my order again on the NECA website, and under my missing item, they marked it as “Fulfilled.” What a joke. You charged me $51.99 USD and never sent my item—and now you’re claiming my order is fulfilled. What kind of dishonest business is this? Who would have thought that buying from the official store could turn into this kind of issue—and they’re not even refunding me.

Ordered something for my husband for Christmas and had it delivered to a friend so that he would not see it. Never received notification on delivery or arrival. But the biggest issue is that the ear on Greta the Gremlin is damaged. Tried to email them from 3 different email address and all bounced back stating Neca saw my email as SPAM seriously? and am unable to locate a phone number to call them so how am I supposed to get this resolved. This item was $360 with shipping and I would like a resolution to this but there is no way that I am able to contact them.

I am still waiting for my order which was paid for months ago. I received an email telling me it’s coming. First in October, then November, and now December. My family wanted more merchandise, but now we are uncertain about buying from this company. So very disappointed!

.. Blind boxen werden nicht versendet innerhalb der 2 Wochen.. andere Pakete hängen im Versand fest und neca interessiert es nicht. Auf E-Mails wird nicht reagiert und wenn kommen nur Standart ausreden. Nie wieder im neca store bestellen!!!

I pre-ordered the “What we do in the shadows” figures in April and they arrived last week. 2 of the figures packaging was open and 1 of them had damaged packaging. I contacted customer services and their response is “they do not guarantee product box/ packaging” and that if you want “mint-condition” you basically have to order from other companies as they want to keep their costs down. For a company that sells to collectors they have terrible customer service/ packaging. This issue is caused by only a thin layer of air bubble padding being used on the bottom and nothing on top of the products to secure them in the box. I highly recommend not shopping with NECA and wished that I had saved my money rather than receiving damaged goods

Wish I would have read reviews first. Bought the new Dracula x TMNT collectable. Original package arrived ripped and out of place. Took pictures and asked for an exchange but they don't do refunds or exchanges. As a collector I'm super disappointed.