Trent S.
Worst company I’ve ever dealt with
I recently had a very disappointing experience with Neca regarding an order I placed on May 15th, 2024. The item I ordered was listed as in stock and promised to ship within 2 to 10 business days. However, despite multiple follow-ups, I still have not received my item over seven weeks later. Customer service initially assured me that my order was being processed and would ship soon. This message was repeated several times over the course of our communication. On June 24th, I was finally informed that a system upgrade in their warehouse was causing delays, and they offered to cancel my order if I was dissatisfied with the wait. This response was particularly frustrating because it took them nearly a month and a half to provide this explanation. Moreover, after waiting over a month, I was simply told to "be patient," which felt dismissive given the extended delay and lack of updates. While I understand that operational issues can arise, the lack of transparency and communication was unacceptable. Each time I reached out, I received vague assurances rather than concrete information about when my order would ship. The option to cancel, while appreciated, was not what I wanted after waiting so long. It is now July 3rd and my item still has not shipped. In summary, my experience with Neca was marked by poor communication and significant delays. I expected better customer service and more accurate shipping timelines. If you are considering purchasing from them, be prepared for potential delays and a frustrating follow-up process. I will never buy another Neca product.