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I want to return a product but several emails on this subject have gone unanswered. They claim to have a warehouse in the UK so that is the most cost effective location for me to which return it.I doubt their good ratings are from real customers.
Response from neatandhandy.comJan 26, 2025
Dear Mr Cowley, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you’ve experienced regarding your return. We strive to make our return policy as clear as possible, and we include all the necessary details on our Returns Policy page, which specifies that returns must be sent to our facility in the USA. While we do use a UK-based warehouse to ship orders for faster delivery to our UK customers, unfortunately, that warehouse does not currently offer a return service. We truly understand how this might feel inconvenient, and we are constantly working to improve our processes. A local return facility in the UK is something we aim to implement in the future. We also want to assure you that all reviews are genuine and reflect the experiences of real customers. We value every review, including yours, as it helps us improve and serve our customers better. If there’s anything we can do to assist with your return or to make this process smoother, please reach out to us directly via our website. Thank you for your understanding, and we hope to resolve this matter to your satisfaction. Best regards, Neat and Handy Team