neatandhandy.comReviews of neatandhandy.com

Item paid for 2 weeks ago and has not been sent. Sent emails to get help nothing back. Not happy and want money refunded.

Offer a 30 day refund. I emailed before product was sent to cancel. No reply. Email after sent no reply. Email after reviving. No reply. Comment on a Facebook add and was asked to message so they can chase up no reply. Product sent from Australia but only return options to send to usa address which costs a lot more and also difficult without providing a local phone number. Really disappointed in this interaction.

Why won't you answer me about my order I put in in June. Have been writing to you for so long now . Is this the way you rip people off I'm a pensioner and I can't afford to lose my money, I want a full refund so I can order from someone else. Pam Powell

On the magnifier classes, the led light didn't work. Contacted provided email and john responded. I responded to him and was ghosted. I tried by email again and still crickets. The magnifier works OK (although depth of focus and convergence is rather narrow) but the rechargeable light, which I paid extra for, doesn't work. I just wanted it fixed. Appears that if you get a good one, you're OK, if not you're SOL.

Ordered on April 3 2026 it’s now May 12th. No response to emails and phone calls! Never received my order.

I tried to order one pair of the $38.00 model and when I went to pay my order was switched to two pair of the $31.00 model and the cost was bumped up to $56.00. To hell with this scammer. And, then, they aggressively emailed me wondering why I didn't complete my order. The first time this happened, I thought it might have been a glitch, but, no, it happened again the second time.

Ordered on 1/4/26. Still waiting for it to ship. Customer service responded on 1/18/26, and said I’d hear from the warehouse in a 1-2 days. It is now 1/23/26 and there has been no communication.

Not worked from day one.Has not even had paint in it as it was tested with water. Just will not pull liquid through to spray. Took it to an experienced modeller (who has been using airbrushes for years) and they couldn’t get it to work.i sent a video of the problem, as requested by customer service, and that was the last I heard from them! Such a shame as I was really excited to start using an airbrush. I was going to use the company as they seem to have some nice products, but this experience has made me go elsewhere. Shame! N.B . Update. They finally got back to me, asked me to test again, which I did. Same result, not working. And now, once again, they have gone silent. So frustrating! N.B . Update No2. So they finally got back to me and agreed to send a “replacement “ . However, they seemed to have replaced the airbrush only which I don’t think was the problem. Not only that, but the added adapter/quick release part they added, does not fit the base/compressor unit!?!. This would be comical if it wasnt inept! I have never dealt with such a non customer caring company before. I am seeking advice in this matter.