Nearly NaturalReviews of nearlynatural.com

I ordered two flower arrangements based on advertising that returns were possible. One was much larger than I anticipated, and the other had numerous leaves that had fallen off in transit. I emailed the company several times and also called customer service. No one ever picks up the phone... you can only leave a message, which they never return. I would never order from them again.

I wouldn't even give them a one star but you have to click on something. DO NOT order from this company. I have filed a claim with my credit card company for an item that I returned and have yet to receive a credit for two months ago. NO ONE answers the phone, have left many messages and emails to no resolution. SCAM!!!!!

WORST CUSTOMER SERVICE EVER! Placed my order in March and still have not received my order (it is May). I have called, emailed, left voicemails and have never received any response. The order was $700. This company truly does not care about anything. DO NOT ORDER ANYTHING FROM THIS COMPANY. They are a complete scam and waste of time.

I cannot begin to describe how bad the customer service is for this company. If I could have given them a -5 Star, I would have. You cannot get a live person on the phone for their "customer service." I have left multiple messages and sent multiple emails, with no response. I haven't received one of the items of my order and it has been months. I want a refund but cannot get one. I am filing a complaint with BBB. DON'T BUY FROM THIS COMPANY, UNLESS YOU HAVE AN ENDLESS SUPPLY OF PATIENTS!!!

No plant and horrible non existent customer service. I ordered a tall cactus months ago and have not received it. Three weeks ago I received notice that it was delivered to JRodriquez and there’s no one in this household by that name. When I finally got a human on the phone he sàid the plant was damaged in shipment and a new one would be shipped but that was 3 weeks ago and I’ve received no communication from this company. I’ve tried to reach them by phone again and only get their automated system and have not received a call back. I’m filing a report with the better business bureau in their area. The item is paid for and I’m furious that they don’t have the ethics to even call me back. Shameful.

Their website is false and misleading! It leads one to believe that the boxwoods (for example) are silk, since they are accessed by clicking on the "Silk Plants" header link. They are not silk, but are cheap plastic made in China; similar to ones that can be purchased for 1/3 of the price. The website states "Expertly crafted in the USA by horticulturists using the finest materials" - this is obviously false! Customer Service does not exist! Despite emailing and calling customer service multiple times, I've never received a response. If negative stars were an option, I would certainly rate them negative

Wish I could put zero stars. Worst company that I have ever dealt with. Terrible plant/tree. Broken and looks terrible and fake. After many attempts to contact them to return the item, the only response I received was a customer service survey. What a joke. Beware of this business.

When I purchased from Nearly Natural in January, their website said they offer free returns for 30 days and satisfaction is guaranteed. This made me feel confident enough to place my order with a new vendor. (Note that now the copy has been updated to read: "Worry Free Shopping- Nearly Natural wants you to have the easiest, most worry-free shopping experience possible. And that’s not just talk – we back it up by offering you the best artificial plants in the world, a huge stock ready to go, a simple (and secure) online shopping experience, free shipping, and a hassle-free - just contact us within 30 days of purchase.*") Clearly edited in a rush, it doesn't even make sense. I've emailed them 10 times in 7 weeks, starting immediately upon receipt of my order. After 3+ weeks, I finally got a return authorization. Unfortunately, I need to return two items shipped separately so I need two labels. I've been saying that all along. Enter another 4 weeks of multiple emails without any response (nor any refund yet processed for the returned item). They have the WORST customer experience I've ever seen in my life. No packing slips, no way to self-initiate a return online. Terrible business practices. They need to be investigated. Avoid them like the plague.