Nearly NaturalReviews of nearlynatural.com

Awful customer service. I paid for overnight shipping. Then received an email saying they were backed up a week later. Cancelled the order. Never heard from them until I refused the shipment. Finally was refunded the money for the plants but not the overnight shipping.

We received an artificial potted plant with the pot shattered during shipping. We reported the damage and requested return authorization immediately in accordance with the 30-day free return policy. That was six weeks ago, and despite repeated requests and demands, Nearly Natural has not responded.

I wish I would have read reviews before ordering from this company. I also experienced the same horrible customer service as the majority of other reviewers. Their customer service is non-existent. Sure, they have a “phone number”, but you wait on hold for at least 10 min, are told you are next caller in queue, and then when it’s your turn, it goes to voicemail. I left two voice messages inquiring about the shipping status of my order, and they never replied. I also sent two emails with no reply. The reason I give them as many as 2 stars is because I actually eventually received my item. I’m surprised I got it at all. It was extremely, extremely slow shipping, and the product was mediocre for the price. I will never purchase another product from them. If they would have just answered their phone or email, then it really would have helped alleviate any issue. Immediately a person feels they’ve been scammed when a company has inadequate, unresponsive phone service & email.

I just finished reading the many poor reviews for Nearly Natural, specifically their lack of customer support and order fulfillment. Almost every single bad experience that was stated, I experienced. I ordered a tree on 4/28/21, they failed to honor the site-wide promotion of 25% off and the product did not arrive in the time frame specified by the company. I contacted the company by voicemail, through their web page, and directly from my email to their customer support email many times and received NO response. Today I finally spoke to a CS person and they are supposedly going to make an adjustment on my account for 25% off the tree I purchased. From the reviews I've read I may be waiting for that refund for a long time, IF it ever does get credited to my bank account. The product, a ficus tree, is adequate for my needs and therefore I will not be returning it because I do not want to expend any more energy on this poorly run business. As with many of the reviews, I caution anyone that this may not be a good purchasing experience for them. One last note, the CS representative I spoke to today indicated they were understaffed and that was why they weren't responding in a timely fashion. At least they didn't use the Covid experience with me, which is wearing thin with most of us, I believe. 5/31/21 In fairness to this vendor, they actually did credit me with the 25% off within a few days of my conversation with their customer support.

Customer Service, especially the telephone support is terrible. I've been waiting on a refund for weeks. When I call you go into a queue. After waiting for 5 to 10 minutes it forces you into voicemail even if you are the next caller (and would like to continue waiting). Today I have called more than 10 times, left messages, left a call back number...but nothing. Finally got thru and the Customer Service Rep says they are making certain my refund is processed. I'm on hold and wonder whether the Rep will come back online. He just did and said he personally processed the refund. 3 to 5 days to see it show up. Hmmmm, I guess we will see. I did just receive a confirming email from Enrique (so I appreciate that). Also, I should note that I have good experience previously with their products, but wow, the customer service is terrible. Much of this frustration could be addressed by processing refunds on a timely basis and correcting the phone queue system so that you don't get booted out of the queue. I was obviously willing to wait. Just checking my call log, I called 14 times between 10:43 and 11:36. Most calls timed out and sent to voicemail at 4 mins. Refund arrived in my account the following day.

I ordered my product 6 weeks ago, my credit card was charged 3 weeks ago and I have still not received my order. They keep emailing me ads but have not returned any of my 3 phone calls or 1 email. I stayed on hold 2 times when I was told I could talk to an actual person only to get the same "leave a message" recording I got in the first place. I finally tried filling out the questions about how I liked my on-line experience in hopes of them replying to that. I told them if I didn't hear back in the next two days I would be calling my credit card company and reporting the charge as fraudulent. I have still not heard back so will be calling my credit card company.

Scam! Product never sent and no customer service. DO NOT USE.

3 weeks and still waiting .zero return calls. After calling several times . Thinking there no longer in business . But still have a website up . I hope there isp can close down there site to prevent others from a loss .