New Directions Assessments provides fast, objective, and genuinely helpful professional assessments for individuals dealing with substance use, mental health, or other legal matters. Since 2010, New Directions Assessments has provided assessments for a variety of different scenarios, including after DUIs and other legal situations, or for workplace incidents.
ND Assessments (ndassessments.com) has 82 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
ndassessments.com
Website
ndassessments.com
Category
Mental Health
Location
POWELL, Ohio
Listed on Five Star Index
2026
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The company replied to 12% of reviews.
Latest
Most recent review: June 2026.
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I Looked for an Independent Assessment to See if I Needed Classes
My experience began with a phone call. Mindee answered. What followed was one of the best "first-contact" phone calls I've ever had. Personable, helpful, cordial, and knowledgeable, Mindee told me everything I needed to know. I told her I was especially glad to see ND Assessments was independent of any class-time instruction. That sold me, as an unbiased assessment is key to what follows, should classes be necessary/recommended. Finally, the interview was both thorough and professional. Trevor was extremely cordial and patient during the interview. He took the time to provide the context for his questions, making his questions a breeze to understand. I highly recommend anyone seeking a professional assessment turn to ND Assessments - they will not be disappointed.
RG
Renee G.
So I found ND online due to the fact…
So I found ND online due to the fact that going into a drug/alcohol center could b detrimental to my health. Alot of people in my area have exposed wounds & I can't afford to get what they've got as I'm VRSA MRSA. Not to mention I dont have a license to drive any where. So ND just seemed to be the right way to go. It was costly but I've got a mother that loves me & pd for it. Lane was great to work with, I give him 10 stars. If any of you are looking for a non judgemental assessment for courts or DOL for re-enstaement of your license I highly recommend ND. If
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ANGRY C.
Good save by Brian / Can not recommend
I cannot recommend this service whatsoever due to the negative experience I had with this company (upon which I will elaborate further after first explaining the fact that I am rewriting this review after having spoken to Brian Davis, Director of Assessments at New Directions Assessments, who clarified some things for me and has offered a full refund.)
The assessment was rather disheartening in the end because while the person doing the assessment seemed to feign an understanding of my situation and circumstances somewhat well, the results appeared as if they didn't know me from the town drunk even though I don't drink anymore (especially not in the USA since its a police state.)
I followed up with Brian as I mentioned initially in this review and he was rather pleasant to speak with considering the circumstances. You could tell that he authentically cares about people's experience, but unfortunately this is something that is not always in his control since I don't want to get to into the nitty gritty of my opinion(s) on scientific interpretation of data and/or the textbook definitions of certain things (which are constantly evolving as we can see exemplified by the fact that I wrote my Senators and Congressman at age 14 to legalize cannabis for medical use which the government later did and included my condition as one of the relatively few qualifying medical disorders permitted to have such recommended) because this is where matters turn political and money changing hands means more than truth and honesty in the realm of scientific study (remember cannabis was first made illegal through racist propaganda in large part; funded by who/whom? Hmm.) I am being extremely vague I know, but if I turn this political or get into the science/psychology/sociology/cultural differences between where this occurred and the lifestyle/culture that I embrace and was just returning to the USA from, it detracts from my original point of writing the review. Just know that when I spoke with Brian he pointed out that the person doing the assessment had taken a very cold and scientific approach to the matter based on his knowledge and interpretation(s) of the matter at hand, and since this is something I have been guilty of my own self when I was growing up I can understand what it is like to have this Achilles heel so I forgive him. Back on track, don't expect a lot of your personal life to be factored into things necessarily depending on who you get as this doesn't factor in a lot of those as much as it does observing you like a specimen the way things are depicted.
So, all in all, while I had a miserable experience (oh, and did I mention the report was received two days after it was promised as well? there goes another point off for them lol) I can confirm that Brian is really trying his best to run a great service within his limitations. Mind you that I am re-writing this after having been promised a refund which is much deserved for having had my precious time wasted on such ridiculousness when I could have just taken a bit of time off work to see someone in person who would have been much more personable and realistic about taking me on as aa client. I was originally very upset, and I am still not very pleased thus the reason this gets a 1/5 despite a lot of it having to do with a corrupt medical industry and government. But, at the end of the day, I will say that Brian is honest and wants the best for people. I still don't trust anyone after what all I have been through in life though, so if my refund doesn't get processed then the review will be changed to reflect this as well. But, I have a feeling in my gut that the refund will go through just fine.
P.S. I also am curious as to how he deduced it was I who had made the review though (maybe the Denmark geolocation tag gave it away considering that's where I just returned to the USA from where the drinking age is 16 and you even get served it in school because it's so acceptable socially speaking, cars are not popular, public transportation is AMAZING, life is BEAUTIFUL and everyone is treated relatively fairly and justly, and while the politicians may not be favored at least the system actually works to get the right people in office and you always have your voice heard whether or not the one in charge takes action on it) but regardless Brian definitely went the extra mile to make sure his customer was genuinely looked after!
Honestly, the reason I include this aspect is because the USA is like a foreign country to me (its rules and customs make no sense and never have,) and having had an Uber driver back in December from Puerto Rico tell me a similar story as to how she got her DUI when she first moved here I think it emphasizes how these assessments need to be more personalized to factor in such things.
Thanks again Brian!
Response from ND AssessmentsMar 9, 2024
I am sorry to learn that you are angry about your experience with our service. As the Director I would like to hear more details to see if there is something I can do to help. Please reach out by email or phone through our website and I will respond with a phone call tomorrow or first thing Monday. Brian
RH
Rob H.
Real company with real results
So I had a really old DUI case that I never got taken care of when I lived in South Carolina. I had moved to another state and finally wanted to get it taken care of. The problem was I need a drug and alcohol assessment. After a lengthy search I found New Directions. I was skeptical at first. You never know when you're dealing with online services. So I paid the fee and contacted Kym at New Directions. I told her that the court would only accept the assessment in a zoom meeting form, not online. She was very understanding and accommodating. She set up my zoom meeting with Michael a certified addiction counselor. The process was very quick and professional. With the help of New Directions I now have my license back. A special thanks to New Directions, Kym and Micheal. It's nice to have my license back and the freedom to drive again. -Rob
VJ
Victoria J.
Substance Assessment
I am so pleased that I chose ND Assessments. The entire staff was professional and courteous, and understood exactly what I needed. Working with Lane relieved any anxiety I was feeling. I highly recommend this organization to anyone needing to fulfill a required assessment for the Court.
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Sam P.
Terrible phone service
Terrible phone service. Left 5 messages. Never returned my calls.
Had meeting set up with Trevor
He never called me Waste of my time
Response from ND AssessmentsMar 1, 2024
I sincerely apologize as the owner of the business for your experience and also that your feedback was not seen and responded to here in a timely way. It appears that your appointment was rescheduled and satisfactorily completed. I will also send a personal email to see what I can do to further assist you at this time.
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Sawyer T.
I worked with Carla
I worked with Carla. She explained everything to me very thoroughly. She was able to answer all the questions I had. Overall she made it a quick and easy process.
PS
Patti S.
I first spoke with James in Florida and…
I first spoke with James in Florida and he was great everything was so simple and quick. Then I called in to make a assessment appointment and the girl from Kansas was very kind and I take my assessment tomorrow. I hope that will be just as pleasant.