New Directions Assessments provides fast, objective, and genuinely helpful professional assessments for individuals dealing with substance use, mental health, or other legal matters. Since 2010, New Directions Assessments has provided assessments for a variety of different scenarios, including after DUIs and other legal situations, or for workplace incidents.
ND Assessments (ndassessments.com) has 82 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
ndassessments.com
Website
ndassessments.com
Category
Mental Health
Location
POWELL, Ohio
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 12% of reviews.
Latest
Most recent review: June 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I would not recommend ND Assessments based on my experience.
I paid over $1,000 for an expedited (same-day) evaluation and did not receive what I reasonably expected from that service. While I did receive a document quickly, it was not a complete or fully informed assessment, as it still required additional collateral follow-up. That defeats the purpose of paying for an expedited, comprehensive evaluation.
I was also never given a meaningful opportunity to submit supporting documents, despite the fact that documentation was directly relevant to the claims being evaluated. This significantly limited my ability to present a full and accurate picture.
Additionally, I was told that if there were discrepancies between my account and the opposing party’s claims, I would be contacted for clarification. That never happened even though there were clear timeline inconsistencies that should have been addressed before conclusions were made.
Because of this, the process felt one-sided and incomplete.
I strongly recommend that anyone considering this type of service seek an in-person evaluation where documentation can be reviewed thoroughly, questions can be asked in real time, and all relevant information is properly considered.
This was a costly experience, and I do not feel the service met the standard that was represented.
I felt strong racial bias in the outcome of this review as the result.
Response from ND AssessmentsMar 19, 2026
We take all client feedback seriously and strive to provide thorough, timely, and professional evaluations in accordance with established clinical and forensic standards.
We are currently in the process of working directly with this individual to resolve their concerns in good faith.
Due to confidentiality requirements, we are unable to comment on the details of any specific case. However, our evaluations are based on the information available at the time of the appointment, and clients are informed of the scope and limitations of expedited services, including how collateral information may be incorporated when available.
We also understand that not all individuals will agree with the outcome of an evaluation and remain committed to maintaining a fair, objective, and professional process for all clients.
- Brian, ND Assessments
SU
Sunshine
Still no refund and assessment.
Still no refund and assessment.. I even sent them an assessment I had done from a legit place. And they could have copied it but instead I received nothing. And they said they'd refunded me and they didn't. Long reply from nd assessments all I wanted was the assessment I paid for or a refund and that was only half my money they got after they sent me to other private practices of there choice. But this isn't professional at all putting my personal issues on here for all to see....just goes to show they aren't professionals beware as long as this helps someone else from this scam well read my personal issues ....they couldn't help me with license beaur .....
Response from ND AssessmentsFeb 4, 2025
We happily help 100s of individuals every year regain their driving privileges within the confines of their state’s requirements to legitimately reinstate their driver’s license. It is unfortunate that after numerous verbal and written efforts we have been unable to satisfy Sunshine. In the vast majority of cases, our clients are very satisfied with the help we provide them in their journey but occasionally there are times where the client disagrees with our professional opinion. Unfortunately, when the client has differing self-assessment, though we always listen, we won’t always necessarily be persuaded to agree with that opinion. We do provide refunds in circumstances where the client can provide proof that the assessment was rejected by the authority who required the assessment to be done. A rejected assessment is a sign that something was deficient in our service – something which is rare in our history of providing assessments online since 2004. In the case of this client we received no proof from the state licensing authority that our assessment was rejected.
If you are reading this review and have concerns or questions about how a substance abuse assessment functions or aids in reinstating your driver’s license, please feel free to reach out to our Director of Assessments at [email protected] We would be happy to explain the full process and consult with you even if you do not purchase our service to help you in this effort.
Furthermore, we feel that this unsatisfied customer’s reviews of us violates TrustPilot review standards. Specifically, our understanding is that reviews should not name individuals within the company and there should be one review per business transaction. Presently, Sunshine has left seven (7) 1-start reviews in reference to one business transaction with our company, and made references to specific individuals in our company in 5 of those reviews. Our belief is that a company with integrity can rely on their strong relationships with courts, employers, and legal professionals. It would be a sign of compromised integrity to change our professional opinion if we were to enable someone to restore their driving privileges without meeting the criteria directed by their state law. Refunding all fees in exchange for the removal of a bad review also violates our commitment to the public to provide honest and professional substance abuse assessments. Ultimately, we are willing to accept a negative review for the sake of our commitment to clinical integrity, adherence to state laws, and the safety of the traveling public.
AN
Anthony
Trevor was pathetic and rude and…
Trevor was pathetic and rude and insisted to the point where he needed to be taught a lesson on etiquette.
Edit: Trevor kept insisting over and over again and that caused me to be in tremendous stomach pain. After telling this retard that I have crohn's disease he kept going on and on that I use my medicine, that keeps me out of the hospital, recreationally. He doesn't even know me or my story on how lucky I am to be able to be alive thanks to my medicine. He is very lucky we never met in person and I am positive that his behavior towards me would be better if the visit were face to face.
Trevor also missed the appointment time after I paid extra money for the service so I can have an appointment at 6pm on a weekday.
Trevor kept changing the questions I answered on the questionnaire and harassed me over 6 times same question after question after I replied to his question.
Now I still do not have the evaluation I needed for court and this company thinks they fixed the situation? They made it worse.
Response from ND AssessmentsDec 2, 2024
Unfortunately, the steps we took to remedy the dissatisfaction for this customer were not sufficient. However, we remain committed to receiving feedback and making a genuine effort to resolve all complaints.
AC
ANGRY C.
Good save by Brian / Can not recommend
I cannot recommend this service whatsoever due to the negative experience I had with this company (upon which I will elaborate further after first explaining the fact that I am rewriting this review after having spoken to Brian Davis, Director of Assessments at New Directions Assessments, who clarified some things for me and has offered a full refund.)
The assessment was rather disheartening in the end because while the person doing the assessment seemed to feign an understanding of my situation and circumstances somewhat well, the results appeared as if they didn't know me from the town drunk even though I don't drink anymore (especially not in the USA since its a police state.)
I followed up with Brian as I mentioned initially in this review and he was rather pleasant to speak with considering the circumstances. You could tell that he authentically cares about people's experience, but unfortunately this is something that is not always in his control since I don't want to get to into the nitty gritty of my opinion(s) on scientific interpretation of data and/or the textbook definitions of certain things (which are constantly evolving as we can see exemplified by the fact that I wrote my Senators and Congressman at age 14 to legalize cannabis for medical use which the government later did and included my condition as one of the relatively few qualifying medical disorders permitted to have such recommended) because this is where matters turn political and money changing hands means more than truth and honesty in the realm of scientific study (remember cannabis was first made illegal through racist propaganda in large part; funded by who/whom? Hmm.) I am being extremely vague I know, but if I turn this political or get into the science/psychology/sociology/cultural differences between where this occurred and the lifestyle/culture that I embrace and was just returning to the USA from, it detracts from my original point of writing the review. Just know that when I spoke with Brian he pointed out that the person doing the assessment had taken a very cold and scientific approach to the matter based on his knowledge and interpretation(s) of the matter at hand, and since this is something I have been guilty of my own self when I was growing up I can understand what it is like to have this Achilles heel so I forgive him. Back on track, don't expect a lot of your personal life to be factored into things necessarily depending on who you get as this doesn't factor in a lot of those as much as it does observing you like a specimen the way things are depicted.
So, all in all, while I had a miserable experience (oh, and did I mention the report was received two days after it was promised as well? there goes another point off for them lol) I can confirm that Brian is really trying his best to run a great service within his limitations. Mind you that I am re-writing this after having been promised a refund which is much deserved for having had my precious time wasted on such ridiculousness when I could have just taken a bit of time off work to see someone in person who would have been much more personable and realistic about taking me on as aa client. I was originally very upset, and I am still not very pleased thus the reason this gets a 1/5 despite a lot of it having to do with a corrupt medical industry and government. But, at the end of the day, I will say that Brian is honest and wants the best for people. I still don't trust anyone after what all I have been through in life though, so if my refund doesn't get processed then the review will be changed to reflect this as well. But, I have a feeling in my gut that the refund will go through just fine.
P.S. I also am curious as to how he deduced it was I who had made the review though (maybe the Denmark geolocation tag gave it away considering that's where I just returned to the USA from where the drinking age is 16 and you even get served it in school because it's so acceptable socially speaking, cars are not popular, public transportation is AMAZING, life is BEAUTIFUL and everyone is treated relatively fairly and justly, and while the politicians may not be favored at least the system actually works to get the right people in office and you always have your voice heard whether or not the one in charge takes action on it) but regardless Brian definitely went the extra mile to make sure his customer was genuinely looked after!
Honestly, the reason I include this aspect is because the USA is like a foreign country to me (its rules and customs make no sense and never have,) and having had an Uber driver back in December from Puerto Rico tell me a similar story as to how she got her DUI when she first moved here I think it emphasizes how these assessments need to be more personalized to factor in such things.
Thanks again Brian!
Response from ND AssessmentsMar 9, 2024
I am sorry to learn that you are angry about your experience with our service. As the Director I would like to hear more details to see if there is something I can do to help. Please reach out by email or phone through our website and I will respond with a phone call tomorrow or first thing Monday. Brian
SP
Sam P.
Terrible phone service
Terrible phone service. Left 5 messages. Never returned my calls.
Had meeting set up with Trevor
He never called me Waste of my time
Response from ND AssessmentsMar 1, 2024
I sincerely apologize as the owner of the business for your experience and also that your feedback was not seen and responded to here in a timely way. It appears that your appointment was rescheduled and satisfactorily completed. I will also send a personal email to see what I can do to further assist you at this time.