NayaxReviews of nayax.com

A fuire de toute urgence! Frais d’ouverture de compte 96€, 13€ mensuelle, qu’ils manqueront pas de vous débiter, et surtout ne vous payent pas l’argent qu’ils vous doivent! Ça fait 1mois edemi que je rentre de l’argent via leurs terminaux et aucun virement de leurs part. J’ai appelé et envoyé des mails mais rien ne suit. Que des promesses en l’aire. Ils vous mettrons dans le rouge à coup sûr ! Ce n’est pas une entreprise sérieuse.

This company is the worst! We are stuck with there HIGH percentages and other fees. We weren't even asked if we wanted to go with this company when setting up the vending machine. Whatever you do try to avoid this company at all cost!

Bought 6 and so far 3 have stopped working within 90 days. I’ve probably spent 10 hrs on each one that has stopped working because tech support makes you run tests, and tests, and tests…. Not to mention you have to be at the machine, call and wait on hold for an hour just to be told they want to run a different test which will take 2 hour! It’s insanity. Then they actually told me they were going to charge me $95 to fix the reader that I just bought that doesn’t work. Sales people are great, but tech support is worthless

Nayax was a terrible company to work with. Sold me the incorrect reader for my machine, then told me no refunds. I tried calling and emailing for over 2 months and they refused to help me. Customer service was terrible, and I would not recommend working with this company. There are many other great companies out there.

As a consumer I have encountered more problems with Nayax than successful payments. So much so that I was motivated to write this review here. Businesses, please reconsider working with Nayax if you wish to provide good service for your customers. My experiences are from Paf (casino machines) and Kärcher (car wash) services that should be payed by Nayax. UPDATE: Nayax tried to blame my review on another company. No, Nayax, it is your poorly working services which are causing a headache almost everytime people encounter them.

Wir updaten die Bewertung, der telefonische Support ist sehr hilfreich. Für die Person am Telefon würde ich 5/5 geben. Das Gerät selbst könnte ein bisschen hochwertiger sein, es hat ein schickes Interface, aber die Technik darunter... da hat man unnötig gespart. Updat: Wir passen die Bewertung an, nachdem wir die Verkabelung verändert haben scheint das Gerät tatsächlich reibunglos zu funktionieren und Auszahlungen erfolgen ebenfalls pünktlich. Das Webinterface ist noch nicht optimal, aber im Vergleich zu anderen Anbietern etwas voraus.

I have been using Nayax for over 4 years, and I have always been happy with the service Nayax provides. Any issues I have had have been taken care of by their support team in a timely and swift manner. Anyone getting into the unattended retail market should highly consider Nayax.

I’ve had multiple issues with Nayax cashless payment readers failing across my vending machines. Each time I call for support, I get a completely different set of instructions from a different rep. No one seems to review the previous troubleshooting steps, so I’m forced to start from scratch, again and again. They’ve had me travel between machines, removing working readers from one machine to test on another, which means pulling more machines out of service and losing more income. I’ve been told to send countless pictures of the same equipment from different angles, and after doing everything they ask, they tell me a supervisor will review the case and I’ll get a decision via email. That email never comes. When I follow up, I’m asked to repeat the whole process again, send new photos, try new steps, speak to someone new, and get more promises that a supervisor will call me. No one ever does. The lack of accountability, consistency, and follow-through is unacceptable. It’s a complete waste of time and money for a business owner trying to keep machines operational. This has easily been one of the worst support experiences I’ve dealt with in any industry.