NayaxReviews of nayax.com

I think two stars is being kind. We have had the Nova Market POS since February. Since that time we have discovered that tge Nova Market POS can't do a lot of the things we were told it would/ could do. We are constantly having issues requiring us to reboot the machine. We can only reach technical support during the hours of 9 am to 5 pm Eastern time. Then yesterday our system went down. We contacted Nayax and quite a while later a tech called us. First he seemed like he didn't know what he was doing. Then he kept getting short and snappy with me because I didn't understand what he was wanting me to do. Finally 5 pm Eastwrn time came and there was suddenly a world wide problem with the Sim card and nothing else he can do. He logged us out of our system so we have no way to even see if the problem got resolved. So on the busiest day of the week for us, we are sitting here with no way the sell our product. I gave them two stars instead of one because the concept is innovative, the follow through is where the problem lies. If we are to be guinea pigs with the system, how about assigning someone that knows the system to assist us?

Brukte Nayax betalingsløsning på dusjer/vaskemaskin på campingen. Måtte bruke tusenvis av kroner på elektriker for å koble opp et system som de hevder er «plug and play» Elektriker måtte bruke mye tid for å få guiding fra kundeservice som ikke virket hverken positiv eller hjelpsom. Vi har nå hatt systemet koblet opp i 14 dager og allerede så har vi hatt nedetid og «systemfeil» i snart et døgn. Blir da møtt med negativ kundeservice hvor man må betale 27kr/min for å høre at de jobber med saken. Dette fører til misfornøyde kunder som ikke kan bruke våre fasiliteter og igjen tapt omsetning. Skuffende driftsikkerhet og kundeservice når man betaler såpass mye for et system som man forventer fungerer..

I’m not talking about the products, I’m giving one star for the customer service. Customer service line is forever busy. Nobody called back since I put my phone number in their automated system 48 hours ago. I tried to leave messages on their FB page but was censored by the admin because I had complaints. Every time the only person I can find to talk with is from their sales team. I’m taking over a business and need someone help me to transfer the account. The original owner agrees to authorize the transfer. But the problem is I can’t find anyone from Nayax to help with account transfer. Their whole system setup expects the customers to solve all the problems themselves by using their so called “Nayax U” - yeah you’ll have to spend hours and hours scrolling from the very confusing entries to find an answer for a simple question. I consider myself a good learner. However, even with a master’s degree and have a A in statistics, I still find this is very confusing and frustrating. Nothing about Nayax system is intuitive and user-friendly. Do customers all need a IQ over 100 to use your products? Do customers have to spend equal amount of time for a two year masters program just to learn how to use a product? That’s ridiculous. I’ve been using Nayax card readers for a couple of years. Because of all the hassles dealing with their customer service, I’ve lost thousands of dollars during the time waiting for an answer from Nayax. I won’t recommend their products to anyone who runs a small business. Nayax doesn’t care about their customers. Period.

I bought a used vending machine with a Nayax card reader. I needed to have the card reader transferred from the original owner to my name. I was unable to locate the original owner for 10 days and Nayax told me the only solution was to buy a new card reader. I bit the bullet and purchased a whole new reader. Well, 2 days after that, the original owner finally responded and authorized the change into my account. Nayax has not even shipped my new reader yet and won’t let me cancel my order. They say that my purchase is non-refundable. I am extremely disappointed that this is how they do business and it does not sit right with me. I have 10 locations that I have been contracted to put vending machines in, and I will not be using Nayax. Terrible customer service and ethics.

Souvent des problèmes avec ce système de paiement, mes clients veulent prendre plusieurs articles, un ça marche et puis le 2ème ne passe pas, c'est arrivé quelques fois. J'étais suis à côté du client, il faisait les choses correctement. Donc ne reviennent pas car il y a ce problème. Perte sèche pour moi mais ils s'en foutent, les employés ne savent rien faire, ils sont persuadé que c'est le client qui utilise mal le terminal mais non ! La réponse à ce poste: contacter le service clientèle, ils ne savent pas lire, le service clientèle a été contacté plusieurs fois

Only purchased my card readers today and already had enough of their awful website and sign up process. Links don’t work, buttons don’t work and customer service never respond. Stay far away because you’ll be wasting your money

Working on every machine, covering all my business needs

Every step of the way all the way through the introduction to signing the declaration 📜 has been a wonderful and one of my best learning processes I have had. The onboarding department was clear 👌🏽 with communication 👏🏽 whether over the phone or through email. They were precise and knowledgeable. This was my first time going through this process and Nayax was able to help me through it. Waiting Patiently for atleast 10 business days so I can log in and get started. Thanks 😊 Nayax for everything ❤️ this is the beginning of a beautiful 😍 relationship.