Rob
Very prompt
Very prompt
Response from NayaxSep 4, 2025
Hey Rob, We’re grateful for your support and happy to know we’ve met your expectations.

Welcome to Nayax, a global fintech company (NASDAQ; TASE: NYAX) dedicated to providing businesses with a comprehensive payment platform and management system for their operation. Since 2005, we've been at the forefront of the cashless payment revolution, offering innovative IoT services and management solutions for unattended retail. Driven by our customer-first mindset and a commitment to in-house development, Nayax has evolved into a leading omnichannel retail solution provider. With over 1,200 talented employees located in 13 offices around the world, we proudly serve customers in more than 120 countries. We've established partnerships with several global financial institutions in order for our platform to be able to accept over 50 currencies and over 80 major forms of payment. Moreover, Nayax holds a license as a payment institution in Europe. As consumers increasingly embrace digital payment methods, Nayax continuously develops value-added services for our customers. From consumer engagement solutions and customized payment methods to an extensive API suite and a feature-rich mobile wallet app, our fully customizable management system provides an agile ecosystem that empowers merchants to improve their bottom line. Our commitment to innovation and to our customers sets us apart. Rooted in our core values, Nayax's dedicated teams consistently deliver innovative products that meet the evolving needs of retailers and consumers alike. Our mission is to empower retailers by providing them with growth tools and systems that reduce operational costs. At Nayax, we believe in creating a lasting impact on our customers' businesses, converting casual consumers into dedicated followers. By offering consumer engagement tools, loyalty programs, and omnichannel solutions, we help retailers increase their bottom line and accelerate their growth. Important Note: Nayax is a payment provider for vending and other unattended machines, which means we clear cashless payment transact
Nayax (nayax.com) has 461 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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461 approved reviews, newest moderated first
Rob
Very prompt
Response from NayaxSep 4, 2025
Hey Rob, We’re grateful for your support and happy to know we’ve met your expectations.
Jose
People were kind and effective on the problem I had been will definitely recommend this to other people in search of tap pay
Response from NayaxSep 4, 2025
Hey Jose, Thank you! We look forward to continuing to support you in the future.
Jack
As with most companies today, trying to speak with a live agent to troubleshoot is an exercise in futility.
Response from NayaxSep 4, 2025
Hey Jack, We’re sorry to hear about your experience trying to reach us. We understand how important it is to connect with a live agent when troubleshooting. Your details have been forwarded to the relevant team so they can follow up with you directly.
Daven
I had a very good experience at first. Customer service was great, billing was on point and everything worked great. Now we have 42 readers and stuff that was working isn’t working anymore, our billing is incorrect almost every month and customer service is horrible. Some months we’ll be billed for 46 units some months it will be 38. It’s never what it’s actually supposed to be. We have cashless and telemetry units as well as cashless only units. This is another thing they can never bill right. Then you try and tell their finance department that they have the billing all wrong and everyone ignores you. Usually every six months I need to get pissed off and email like 15 different people in the company to finally get a refund.
Response from NayaxSep 4, 2025
Hey Daven, We’re sorry for the frustration you’ve faced and appreciate you taking the time to share this. Your feedback has been passed along to the relevant teams so they can review and address the concerns raised.
Sönke K.
Ich bin seit 3 Jahren Kunde bei Nayax. Letzten Monat funktionierte die Abrechnung nicht. Normalerweise wurde immer zum 15. einen Monats die Abrechnung des Vormonats überwiesen. Die Überweisung von 15.000 € jür Juli ist jetzt 2,5 Wochen überfällig. Im Service hat man schon mehrere Tickets geöffnet und die Schuld auf Mitarbeiter in Israel geschoben. Ich werde meine Forderung wohl an ein Inkassobüro verkaufen müssen um an mein Geld zu kommen. Hoffentlich ist Nayax nicht schon insolvent.
Response from NayaxSep 4, 2025
Hey, We’re sorry to hear about your experience. Your details have been shared with the relevant team for follow-up.
Christian N.
Absolut nicht zum empfehlen. Reinst Katastrophe.
Response from NayaxSep 9, 2025
Hi Christian, we’re sorry about your experience. However, we weren’t able to identify you as a customer. We requested your details through the system but haven’t received them. We invite you to reach out to [email protected] and we’ll be happy to assist you.
Markus S.
Per Telefon schnelle und sehr gute Hilfe
Response from NayaxSep 2, 2025
Hi Markus, Thank you very much for your feedback! Glad we could assist you quickly and effectively.
Jeffrey
i have had zero service since i got the machine and now i had to pay for an attennae to see if that fixes the problem. i lose sales daily with my customers daily complaint being they cannot use cards. so happy im paying for a service i cannot use yet.
Response from NayaxAug 28, 2025
Hi Jeffrey, We’re sorry for your experience. We’ve shared your details with our team and will handle it. In the future, please don’t hesitate to reach out through [email protected]. The Nayax Team