NavToolReviews of navtool.com

Purchase brand new navtool 5.0 for my Lexus ES 2016, basically apple 🍎 CarPlay in 2016 Lexus ES works jut like original all factory features are retained and apple 🍎 CarPlay can be controlled 100% using factory car joystick. Same joystick that is used to control vehicles factory infortainment. Some of my Lexus friend are going crazy 😜 as they weren’t not the first to get apple CarPlay Navtool delivers interfaces via FedEx express so I got it with in 2 days super fast 💨 I didn’t realize that navtool is 💯 percent made in the USA 🇺🇸, that’s was a nice surprise Even the box has American flag 🇺🇸 Thank you 🙏 navtool for being an amazing 😉 company and allows us to have apple CarPlay integration

Purchased a $549 interface. First of all no communication from them until I reached out on the shipment of the item. Finally the item arrived. Took to get installed at 2 different professional installers. Both installers had issues with downloading the correct download for my vehicle. It gave options for a different vehicle, we downloaded the option for what we thought was my vehicle. We reached out to tech support only for them to say, yes we see this "call us back in 30 minutes and it will be corrected". Called back 1 hour later and nothing and no one knew of our conversation. We made no less that 25 calls over a 48 hour period. I reached out NUMEROUS times via their preferred chat to no avail. They didn't wish to listen nor gave sound clear direction. The harness was installed twice by different installers and did not work. The Carplay had no sound. While with the installer I called 5 times, all 5 times they attempted to transfer me to someone named "George" the calls never were transferred but were disconnected. Not once but 5 times. I finally called customer service and it sounded like it was the same person that had an attitude, was unprofessional and seem bothered by the inquiries. i asked about returning the interface or what I could do about the harness and he starts banging on the headset, boom, boom boom and they call gets disconnected. The problem with harness as I saw with the last installer, is while installed there was no volume with carplay. But yet we removed that harness and we got all the features with AUX and volume. I attempted to explain this to the customer service rep and all he wanted to do was blame the installer. BTW i am still awaiting a call back from when they said press * for a call back from an agent. Their own website states if "you are not pleased with the item and within 30 days of purchase they would refund the full amount. I tried doing that and was told I could not return for a full refund. There is nothing on their site that says installed or not installed. Oh and BTW I have all the chats copied and documented. And just in case my order number is14091079. I am so happy I utilized AMEX for this purchase. I will also add as retaliation of this review they posted my personal information online, name, address and phone number on THIS SITE. This is now in the hands of the NYS Attorney General's office that reached out to Navtool because of the false statements and emails they sent me. Now all in their hands. Everything is documented.

Purchased a navtool dvd bypass module for 2017 Evoque. The installation instructions were completely wrong. 2017 Evoque radio module no where near it was shown to be in directions. I wouldnt have purchased it based on where it had to be installed. Would require alot more to install and wanted to return. I was a few days past 30 day cut off and they wouldn't help. Poor Tech Support. Actually got to the point they wouldnt take my calls. Everyone i talked to also had a foreign accent. You would expect for it to be made in america they would at least be someone there with an american accent. No patience either.

Do not buy. Deceptive advertising. No returns honored. Products are junk.

I got Android Auto in my 2012 BMW 3 Series thanks to NavTool. I bought this product 2 years ago and just stumbled across NavTool and thought I should leave a positive review because I am very happy with the product. If you want reliable android auto in your vehicle I strongly recommend NavTool. My device also comes with apple CarPlay so my girlfriend is able to plug her phone in when she’s in the car.

I have a 2014 Chevy SS. It didn’t come with Android Auto I didn’t even know that my car was compatible with Android Auto. I found NavTool’s videos on YouTube and looked at their website. I called and asked about my car and they sent me a link to their product for my car. I received it within a few days and installed it by myself easily. It was all plug and play. It’s awesome I love having Android auto in my car

I bought this device CANBOX3.0-HDMI+UCT52-CAM VIDEO INTERFACE with BUILT-IN HD SMARTPHONE MIRRORING via HDMI. Their web page says that This interface lets you add Smartphone Mirroring/Projection, DVD, Back-Up Rear View Camera, Front View Camera, Left and Right Lane Watch Cameras or any other video source to your factory screen. The "instuctional" video says that the cameras can be manually controlled.They say there is a money back no questions asked return policy. This device does not do mirroring using HDMI, it only mirrors using "smart view" on a Samsung phone. It does not allow for manual manual control of the cameras. The money back no questions asked policy comes with a 25% restock fee. No written documentation is available, all requests for written manuals are met with a "watch the videos" response.Links on the website for this product take you to a video not related to this product. Customer support is almost non-existent. All questions about the above issues were generally met with an you don't know what you're doing attitude to I misinterpreted the web page/videos. Input doesn't mean input it means output, you've loaded the software wrong, constant inability to get help resolving issues to the claims made on the web site and videos, constant run around, rather hostile customer support. Last thing I was told several months ago is they would issue a "ticket" to fix the manual control issue, still no resolution; same firmware version. I should have known better than to do business with a company that does not have written documentation and whose inquiries as to functionality were vague and "watch the video" I was left with the decision to pay then $80 for no product or eat the cost of product that equates to not much more than a high priced Chromecast/Firestick with camera inputs..Cavet emptor

I was a little nervous at first because I was unfamiliar with the product.... but I have to say that I couldn't be more pleased with my experience with NavTool. I received the interface in the mail and NavTool customer service provided me with a link to their YouTube channel which had step by step video instructions made specifically for my vehicle. I am not a mechanic and have no experience installing electronics but thanks to the video, I was able to install and test the device on my own. It only took about 45 minutes. Apple CarPlay and HDMI Screen Mirroring work great in my car and I would recommend NavTool to all!