NavToolEstablished 2002, 20 Years In Business. Made In USA. Support American Jobs. All Products Are Computer Tested Prior To Shipping.
NavTool (navtool.com) has 477 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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customer
The device malfunctioned. The contact with customer service about this was absolutely horrible. Reaction times of multiple days, or none at all. Tech support had no knowledge of their product. Repair service was bad. Nowhere was there a manual provided for this product. And it was not at all plug-and-play like advertised. After making my own adjustments it now functions somewhat. However everything else about my experience was horrible.
Steve H.
1st off there is not install instructions when asked for some via the preferred chat method NOTHING. then installed it. Would not power down after truck was off wanting to try and connect all the time. Had to finely turn off my Bluetooth on the phone. Can't get anyone on the phone. Called twice got on the call back and NOTHING. finely got though their text chat and nothing that was offered to fix the issue didn't work. This one unit was defective way to many issues. It only wanted to connect via wifi. According to the text chat that's a no Bluetooth only. Would not connect any other way. Before you buy read the 1 star reviews and defiantly go read the return policy that they have. They make it impossible to get your money back. You won't know it's a bad unit until you put it in. But once you do that not refunds. UPDATE: This response is a bold face lying from them. I have the original receipt from Navtool with the tracking number. I so whish that I could put the receipt on here!
Response from NavToolNov 15, 2025
If you are reading reviews from this person, you should understand that this is someone who purchased a used product from a third party, did not purchase directly from us, and has refused support even after multiple attempts to assist. We cannot issue a refund for a product that was not purchased through our business. When a product is bought secondhand, the original purchase protections and refund policies do not apply. Even though this unit was used, our team still offered support, troubleshooting, and installation assistance. Multiple support agents attempted to walk through the process and confirmed the unit was working. The customer continued insisting the product did not function but would not complete the steps needed or allow us to finish troubleshooting. The reset function mentioned is part of the software design. Software reset buttons do not always appear as physical buttons, which is normal for products of this type. To summarize: 1. The product was purchased used from a third party and not from us. 2. Refunds are only provided for verified direct purchases. 3. Support was provided despite the product being used. 4. The customer refused assistance and did not complete required steps. The product works, and the issue is not with the unit but with the refusal to follow the support process. Customer purchased from third-party reseller of open box and used products that is not affiliated with us.
Valentin B.
I’ve purchased several electrical appliances from Navtool, and every product has been top quality. I love that they are made in the USA and tested before shipping. The customer service team is helpful and responsive. Highly recommended!
Ramon A.
I would rate them less if I was able to. First, the customer service LIED to me when they said that there was NO wire cutting needed (You do need to cut some wires to get power). Contacted Customer Service to assist, and received the most condescending tone of a rep that you could ever experience. One year later, the unit still does not function, and I am unable to get my money back. DO NOT BUY THIS PRODUCT! THERE ARE MANY BETTER/CHEAPER ALTERNATIVES!
Carson M.
I’ve bought from NavTool more than once, and every time the experience has been excellent. Their products are solid, reliable, and exactly as described. Customer service was easy to reach when I had a question, and they made sure I was completely satisfied. Definitely my go-to for electronics.
Richard G.
Purchased a unit earlier this year, video & instructions were easy to follow and I got it working very quickly. However I had an issue with it where the unit wasn't kicking in by itself when I started the car. Tech support helped me out and turns out I had installed slightly the wrong software on the unit. They talked me through that & a couple of other things I could do and now the unit works perfectly. Vey happy with the product & the service
Munni S.
This company truly stands behind their products. Every appliance I ordered worked perfectly right out of the box. The Made in USA label means a lot to me, and the customer support was helpful and responsive. A trustworthy source for quality electronics!
Joseph D.
Navtool is absolutely the worst company to deal with. Their customer support is terrible. I purchased a unit one year ago and was unable to install it. I hired a company with a great reputation and 40 years of experience to install it. Of course they don’t give you installation instructions. My trouble started when I tried to do the required download. My car had a manual transmission so when I went to install download only an automatic transmission appeared in drop down menu. I contacted customers service and after 45 minutes on phone they instructed me to download automatic transmission program. Then I left car with installer who contacted Navtool for additional information. Navtool responded by asking for an order number and offered no help because it was an older unit. After 6 hours of fiddling with this they gave up. They told me that they recalled dealing with Navtool several years ago and had the same experience. They chose another company for their Apple ~ Android interface because of Navtool customer support department. They are the worst! I should have known better when I initially purchased the unit it took them 3 months to fill the order!
Response from NavToolAug 1, 2025
Thank you for your feedback. For the benefit of others reading this, we’d like to explain the full story clearly and respectfully. This unit was purchased used on eBay, not directly from us. Our products come with lifetime warranty and lifetime tech support for the original owner only, which is standard policy across the industry. Despite this, we still provided full support to this customer. We do this because we genuinely care about the product experience, even when we’re not obligated to help. We spent time diagnosing the situation and confirmed with the installation shop that the unit was fully working when it left their facility. This shop has many years of experience, and they were very clear the product worked as intended. The issue here is not with the unit or its installation, but with the customer’s expectations. There seems to be a misunderstanding that having an experienced shop means the product should come with unlimited support, even if it changed hands. The experience of the installer means they know how to install without damaging the vehicle. It does not change the technical support terms or warranty coverage. We are the ones who provide support, and we’ve done that in this case despite it being a secondhand product. To be clear, once a product is resold, it no longer qualifies for lifetime support or warranty. This is not unique to us. Companies like Apple follow the same structure. In fact, if you search for Apple reviews, you’ll see similar feedback from customers who bought secondhand products and expected full support. Apple charges for every service outside of warranty. We, on the other hand, provided help for free, even without any obligation to do so. The unit works. The installer confirmed it. We provided hours of support. What we’re seeing is frustration from someone who didn’t buy from us and expects benefits that come only with original ownership. That is not fair to the thousands of customers who buy directly and receive full access to our support and warranty. We always do our best to help, even in situations where others would simply turn the customer away. We stand by our product, our support, and our integrity. If you’re thinking about purchasing, we strongly recommend buying directly through us or an authorized dealer to receive full coverage and a smooth experience from start to finish.
