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AVOID Shipment not made yet, Disingenuous customer service not responding UK-NV#P912536605
I have ordered 2 Jars of Honey of 250 grams. In total its cost me £50 plus international delivery. Originally I was alluded to believed I was dealing with a UK based company but this is not the case, it is INDIAN based company! I realised I could've bought the same product from the original company, but 6 jars at the same cost! I then requested a refund within 3 hours of order, this is within the 24 hour cancellation process that Nava-fresh provides. Although the automated email mentioned the response will be within 3-4 hours of request, however the customer service responded 2 days later and mentioned I cant cancel order. I was not happy because I instantly realised I was conned, and had no choice but to go ahead with order. They offered me a 10% discount which I accepted to make most out of a very bad decision, but this was never given to me, just a false promise. Now I have been waiting for 2 weeks with no shipment notification, or response to my emails, the person in contact was Laiba. I am now worried I will never get my order. If I dont get a response in the next few days, I will consider this a Fraudulent Sale.
Response from NavaFresh USAJun 28, 2024
Dear Customer, We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance. Regards, Swapnil

