NavReviews of nav.com

Very knowledgeable and helpful.

In May 2023, I received a notice that my account had been billed $149.97 for a new 3-month term. This amount was not only charged without my consent but it was also an increase from the previous price, a change I was not made aware of or agreed to. Upon receiving this notice, I immediately contacted Nav Technologies to request a cancellation of the service and a refund of the charged amount. Despite my repeated requests, they have consistently refused to issue a refund. Their representative, Lauren B informed me that they only offer refunds in the rare case that a customer accidentally upgrades twice on the same day. I had not received any reminders or notices regarding the renewal of the service, nor did Nav Technologies acknowledge my concerns regarding their billing practices. This lack of transparency and customer consideration has left me feeling deceived. I need a refund as well as the MANY customers who have dealt with the same problems. UPDATE: The reply is NOT GOOD ENOUGH. I have already filed a complaint with the FTC as your cancellation and refund policies are deceptive business practices. The Utah AG is next on the list of complaints.

She answered all my questions and was very helpful

Do not do business with them, or submit payment information. Canceled and the following month they billed me and said I upgraded. How can you cancel then upgrade? They refused to refund.

Trash - do not use and do not sign up for ANY reason - do not do business with this company, they will hike up prices and then steal your money! buyer beware, they are fraudsters.

Kim provided me with ALL information needed. Super Awesome!

Attempted to terminate NAV subscription. Reached out 3 different times directing company to terminate. I received several 'threats' saying if I terminated, reporting on my business accounts would stop ( it will not..only NAV's trade line will stop), that I could terminate on the website (you cannot) and that if I terminated I would receive no refund (so they will keep my entire monthly fee... indicative of the deceptive business practices of this company. The business model appears to be ' bill for the subscription..' and do everything you can to keep it..including making termination difficult. Take a look at multiple complaints for this same issue on Trustpilot and BBB...they have a pattern and practice of making termination of their subscription next to impossible to complete. I have initiated multiple review complaints as well as a FTC complaint for deceptive business practices. Beware...

Very professional yeah, straight to the point real easy to talk to