Nautica, a global lifestyle brand, offers a wide selection of apparel for men, women and kids as well as a large selection of home products, select accessories like watches and small leather goods, fragrance and swimwear.
Nautica (nautica.com) has 76 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
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Excellent
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76 approved reviews, newest moderated first
Bronx A.
worst customer service !!! Return policy is terrible i called Customer service for a Return label and was told I had to pay them for The return . I Never Experienced or Heard something like this . I Wish I can Give ⭕️ STARS !!! Teddy Holland .
Terry K.
Poor Service. Have a limited income because of Covid and no job since March. Bought my wife’s Christmas gifts with 2 day delivery that cost and extra $20 on the 16th. Got an email on the 18th and it read will be delivered on the 26th. We don’t have additional money for me to buy my wife a gift for Christmas! All they would do is credit me fir the $20.
Ricky H.
Really surprised at this company they've been around a long time but I've learned they got sold out apparently the new company is horrible in customer service you have to prepay for your own returns their return policy is horrible I won't be making any more purchases with this company it's just the principle
Diane
Technical difficulties as an excuse that never ends. Nautica was sold several years ago and the company that took it over must be subpar. All customer service is in another country. Easy to tell that they don't have a command of English in their writing. Will they ever receive my return and will I get my money back?
Christina B.
WORST CUSTOMER SERVICE EVER!!! I bought a watch on July 18, 2020 and returned it on July 28, 2020. It is tracked and received and signed for by "M.Matt" at their warehouse. After calling customer service and getting nowhere, I tried the live chat - guess what, they are having "technical issues". So I am now on my 5th email trying to get my refund from 3 months ago! I gave them all of my information and they referred me to Timex to get new parts! WHAT? DO NOT BUY FROM THIS WEBSITE!
Michelle B.
Worst customer service EVER! These people have NO INTENTION of assisting you and to even refer to the "customer service" team as "customer service" is, by definition, a contradiction. After having contacted them numerous times, (regarding the same issue only to get stupid, NOT helpful responses from them), I have determined that Nautica's "customer service" is outsourced, paid by the number of messages they respond to rather than by the number of customers they ACTUALLY provide ANY assistance to. Don't even bother contacting them. Trust me, it won't do any good.
Niels
Order not complete. False excuses about refunding, never received. Fraudulous company. Do not order online!
Nick D.
2 stars for you to be fair. I can't say anything about the quality of your products because I never received my order. And the customer support agents tried to get rid of my calls by giving me unrelated and short answers or simply hanging up to my face. I called 3 times, not just once and waited enough to hear back. I was promised by the supervisor to be looked at this case finally, but never heard from her at all. The customer satisfaction is the way to judge a company.