NauticaReviews of nautica.com

I bought a pair of boots from Nautica from a TXMaxx store. Bought it on 1st of December and on the 24th they were broken, I have a huge hole in the heel. Outrageous!

I ordered 2 sweatshirts that I received, tried on and put away as I live in Florida and it was too warm to wear them. I got them out later and wore one and washed it. It became very misshapen and no longer fit right. I was not about to try the other one. I asked to return and they said I was past 30-day return policy so had no option to send back now. Way to not stand behind your product! Will never buy from them again.

First time nautical online shopper although I have purchased their clothes for years at Macy’s. Online store new acct set up and checkout made the purchase one I probably wouldn’t repeat. Received what I ordered, three items, one didn’t really fit. Decided to return it and once I read all the hoops you have to jump through to accomplish that decided it would be a Christmas gift for someone else. I guess their return policy worked as intended for them, for me not so much. Will stick to other brands moving forward, disappointing but too many others that make comparable clothing and have a friendlier easier approach.

The is a promotion for 20 % off orders of $150+ But apparantly it does not apply to any items on sale (or clearance) 95% of the items are on sales. Talked to the supervisor - no help, This is Totally false advertising. The should mention the 20 % off is for regular priced items. Just wasted 2 hours on false advertising. Sam

Can't go lower than 0 of I would. Long story short, they don't deliver items. Then you are supposed to wait a month to see if you get it. Order Polo or Columbia. At least you will get what you ordered that way.

Natica Sales Asociate Dania is a Great salesperson: Dania deserved a moment of my time to leave her an A+ review for being such a caring salesperson I was in the Natica outlet store 00150 yesterday shopping and out of all the stores I went into at the outlets and out of every store at the Merrimack outlets I have to say Dania (Associate 00000943739) was the only person that welcomed me and made me feel welcome and she was working hard arranging stock yet still in her own way made me feel attended to. what a great salesperson Dania made my day, and she deserved a thank you. Yours truly Michael Dania is a Great salesperson: Dania deserved a moment of my time to leave her an A+ review for being such a caring salesperson I was in the Natica outlet store 00150 yesterday shopping and out of all the stores I went into at the outlets and out of every store at the Merrimack outlets I have to say Dania (Associate 00000943739) was the only person that welcomed me and made me feel welcome and she was working hard arranging stock yet still in her own way made me feel attended to. what a great salesperson Dania made my day, and she deserved a thank you. Yours truly Michael

I am a Customer Services Specialist. Customer Services within Nautica is appalling. Spoke to CS Supervisor Albert ID 12669. This guy was horrible. I was reporting a T-shirt I bought 4 months ago, outside their 50 window for returns. The color faded yo white in one spot and a hole formed. This is due to the harsh chemicals used to develope certain color tones The would not replace it for me. I just wanted a replacement without a spot or a hole in it. Albert repeatedly interrupted me. He would not let me speak, and proceeded to end the call because I was irritated by the repeat interruptions. This guy was a supervisor? Called their store, ask for the store manager. The lady on the phone said she was the manager and her name was ”Kelly.’ When I spoke of the issue, she proceeded to tell.me she was the assistant store manager and could not exchange the T-shirt, or she would get in trouble? I proceeded to ask, you'll get in trouble for helping out and resolving an issue for a customer? Poor policies, horrible customer experience. Non existent service. They don't care. There's too many prospects in the world. They just don't give a blip about customers w negative experiences.

I tried placing an Order using Nautica gift card, there was an error message that we could not process your order (actual reason was not provided) and it pulled all the money from my gift card. Requested customer service to provide refund, they created an SR and no one have the courtesy to send me a replacement gift card. Whenever I called customer service, they say the SR is under processing but no progress made. I will never buy anything from Nautica.com again.