David P.
How hard is it to do the right thing????
Long time and no longer a customer of Nautica. Ordered 2 t-shirts and wrong color sent, we all make mistakes, wasn’t prepared for the dumpster fire to follow. Called customer service and nitwit monkey one, woman who barely spoke English, told me I would have to pay for the return and if wanted the shirts I would have to reorder at MY expense (extra cost of shirts and shipping), yup I got mad and she was going to send a link for a shipping label, never received, and in this wonderful customer service experience she was all too happy to brush me off. So, like an idiot and trust me it will NEVER EVER happen again with Nautica, I reordered the shirts including a 3rd one, all 3 the same color as I wanted the first time. Received them and yup, wrong color again. Called customer service AGAIN, spoke to a guy, nitwit monkey two, explained the situation and asked him a simple question, what are you going to do to make this right? His answer was as brazen and brilliantly stunning as you could get, NOTHING, yup NOTHING!! His customer service finesse out did the 1st one. Long story short no sense in arguing with an idiot, so I wrote my experiences down in a review. In comes nitwit monkey three, who saw my review and through emails I started to get a glimmer of hope, the right thing would finally happen, I would FINALLY get the color shirts I initially wanted and ordered and PAID for. NOPE, she is just as bad as the first two. She has the NERVE to tell me darker green what color I keep getting is the SAME color as the light green I ordered and wanted, in so many words I got what I ordered and case closed and to insult my intelligence even more and to blow me off here is a worthless coupon for 20% off my next order, am I supposed to jump and down in excitement and gratitude. How about doing the right thing and resolving my order that I feel at this point is more intentional than a mistake. At this point I am DONE with Nautica and do not trust a company that screws not one but a 2nd order and then treats you like absolute crap and refuses to take ownership of the problem and makes things right. I called customer service this morning and asked to speak to this this 3rd nitwit, Alejandra L and explained whom I was and we had been emailing each other and if I could speak with her and was put on hold, the rep came back to the phone and said Alejandra L did not take calls and if I wanted to talk to her I needed to communicate by email that she could ignore and delete like she never received. Obviously she didn’t have her big girl britches pulled up and used the rep to let her hide behind her computer. At this point I don’t see ANY resolution to this problem, but that’s ok Nautica, not that they care, has PERMANENTLY lost my future business, money and brand loyalty along with other family and friends, I have shown a number of people a shirt I have that I have and am trying to order and the ones they keep sending, EVERYONE has said their IS a difference in a color and Alejandra L is obviously color blind or ignorant. You don’t belong in customer service as you have NO interest in resolving simple customer problems, luckily for you I am not your boss because you would be FIRED. May I suggest you get a job cleaning bathrooms at Taco Bell so you are not exposed to customers. I hope your bosses see this and objectively look at this for what it is, you not only dropped the ball on purpose, you refused to correct a simple customer service issue and make things right and drove a long time loyal customer away. It’s interesting when the main numbers to Nautica are out of order, no higher ups can be reached or left messages with, no wonder employees are so rouge