NauticaReviews of nautica.com

If you are not near a physical Nautica store and order online, you have to mail back your item. Not unusual. They will not provide a label. You have to make sure you have a copy of your sales slip, return the original in package and pay to mail it back- suggesting a traceable service such as UPS, etc. took 30 minutes to get all this information. The products are pretty good- cheap prices, so you get what you pay for, but this return process was unexpected and way too much trouble. They have lost a customer.

Never received my order ! Scam company

Placed an order online, the wrong item was sent to me. It was returned but now it is 1 month later and no refund. I called customer service, a totally useless and frustrating experience. I was unable to speak to a manager. Hoping I will see my money. Will not be buying from them again.

The stitching on a Nautica shirt I purchased unraveled the first time I washed it. Nautica's policy is to refuse refunds or replacements for items that have been washed, probably because they know the quality is so poor that washing will invariably destroy the item.

I use Nautica.com all the time and always get the email notices for sales. I love the fit and quality of the merchandise.

After my review on 2/17/2026, I received a call on 2/18 from a woman who identified herself as 'Ingrid' and she was a customer service supervisor. Despite being told on Feb 17th, that the overnight shipping charge would be refunded for lack of fulfillment, it had'nt happened yet. Ingrid promised me that she would immediately refund the $25 for overnight shipping (why the wait?) and that if the package did not arrive on Feb 18th, she would refund the rest of the amount, without needing me to call back again. Well, the package did not arrive on Feb 18th and I left town early Feb 19th. Since then I have not heard from Nautica either by email or otherwise. Neither was the remaining amount $115 refunded till yesterday, so I had to dispute the charge on my credit card. Why is Nautica's customer service so disingenious? Ingrid said three times during that recorded conversation that the amount would be refunded if the package did not arrive on Feb 18th and yet nothing happened. Doesn't Nautica's management have any sense of the harm that they are doing to their own brand by allowing such ineptitude to occur repeatedly?

I bought 5 shirts I having a problem with the tags rubbing my side. It was very uncomfortable,my skin was red with scratches. Please move your tags or make it really easy to tear, because I have cut it out I could've mess my shirts up. Y'all have really nice inventory and a wide nice clothing selections,please move your tags or make it easier to pull out. From a itchy customer.

very bad. I buy on Nautica.com. the Clothes not fit and I refund and order the news one. They never ever refund the shipping fee for me, it's $24. OMG and customer service is horrible. I chat with them 2 time before they refund the money about they will refund shipping fee and NEVER see it. That why I doubt why they DO NOT send the chat to my email. They don't want give the proof. Who the hell the CEO? $24 not make me poor but make me never ever order that brand again.