Natures GardenReviews of naturesgardencandles.com

I love how I received my orders with no issues and my business has done so much better with their fragrances

Love ordering from natures garden. They are very reliable and scents are top notch!

I had no issues with the fragrances I ordered. It came on a reasonable amount of time and smells great!

Natures Garden scents are wonderful. Even thou the shipping time was long and they left out a bottle of my scent. They was quick to respond and fix the problem. I love this company. Great scents and wonderful customer service.

I'm $33 dollars away from having spent $1000.00 with this company, and they're treatment has been subpar. I placed an order on September 30th and it took more than a month to reach me. When it finally reached me I received the invoice with the order and a small note saying they would refund any missing items . I threw the invoice away trusting that they would refund me for a $22 bottle of fragrance that was missing. I contacted customer service and they said they needed a picture of the invoice . And let them know that I had discarded it since they said they were going to refund me . I also let them know I received a thin strip of paper with the note on it. They have not issued a refund for the missing fragrance, and there is no note or documentation on my account. Very upset with this company.

I built a pretty large business around the scents that this company sells. I wish I had checked recent reviews before placing my last order. The company has been taken over by a seemingly incompetent, uncaring team whose focus is everything but quality and customer service. Fragrance formulas changing unexpectedly, orders sitting for weeks, out of stock items left and right. And there is no way to contact anyone. It is very sad, this used to be a great company.

I will absolutely not order their wax again!! Here it is the holidays and I did fundraisers and this company has sent me the wrong wax two times in a row!! Twice I have had to tell the churches fundraiser person that I do not have their orders. This is awful to do to your customer of years. Nature Gardens takes two weeks to send your order and then sends the wrong boxes of wax twice in a row. This company has completely went down hill!!

They were acquired by the parent company of WSP, which stands for Wholesale Supplies Plus. I don't know what the "plus" is, but as far as I'm concerned, the acronym stands for "We're spiraling publicly." I ordered from Nature's Garden on 11/5. They have stopped assigning tracking numbers. Instead, you are directed to track your shipment with the Shop App. The Shop App has given me a delivery date of 11/15, and that has come and gone. Needless to say, I didn't receive the order. The order status update lists the shipment as "confirmed." Inaccurate data is as useless as no information. I counted on this shipment for a large custom order. This is the holiday season, and you leave your customers high and dry. You've stripped your phone number from your site, and you've offered up no communication. Had you posted the potential delay to your website, it would have set the expectation and we could have made the decision to get supplies elsewhere during your rebranding and warehouse overhaul. What possessed NG to pull this stunt during the busiest time of the year? Update: It is now 11/20. The company remains non-responsive. They never shipped my order, and now I see they sold out of the bulk item I ordered and paid for. I'd had enough, so I contacted my credit card company who found NG to be as non-responsive as I did, so they issued an immediate credit to my card. NG sent me a couple emails asking me to review them. "How Are We Doing?" was the subject line in the email. They still show my order as pending. This is not a company suffering growing pains. It's a company on a death spiral. Update: It is now 11/25 and the fools at NG are now running a 10% off holiday sale. They have no intention of filling holiday orders. My order is still in a queue, and it's for a product that they have since sold out of. They also sent me a survey, asking me to rate my purchase. NG, seriously, go away!