Nature Hills NurseryReviews of naturehills.com

The plants I ordered arrived in excellent condition and are thriving! There are certainly customer service issues. My order was placed at the beginning of Covid-19 lock downs, and I can certainly be understanding and patient. Most of my order arrived within the typical timeline stated on their site. One plant did not. I made an inquiry, and was told I need to wait at least 14 business days. At 21 business days, after receiving no shipment notifications, I inquired again. I was told “it’s ready to ship; any day now.” Another week or so passed, and still no shipment notification. This is now a month and a half after I placed my order. Finally, after hounding the poor customer service representative, politely of course, they explained their process for shipping orders, and explained the delay. It would have been considerate of customer services to explain the process on my first inquiry. Or better yet, have something on the site explaining the process and how some shipping times may fall outside of their stated window. Beautiful plants!

I ordered two trees in early May. One arrived just fine. The other never came and I never got any status. After multiple emails, I was finally told it would ship in the fall. What? It’s too hot now. It was only too hot because they let a month go by. I wanted a refund and of course they withheld $10 from the refund due to zero fault of my own. They suck. I’m penalized because they didn’t timely ship the order.

Ordered 4 quarts of creeping thyme. Decent,plants, reasonably packaged, but WAY overpriced, and took 4 weeks to arrive

Ordered 2 plants 2 weeks ago. Haven't heard a word. Nothing. Emailed last night asking for an update. Haven't heard a word. Nothing.

Did not fulfill order, claiming weather issues, utter nonsense, now want to charge cancellation fee for items never shipped in first place. Charged my credit card at time of order, been waiting 2 mos for product that was never shipped and now get excuses and offer of store credit. AVOID THIS PLACE.

Worst company ever! I ordered 2 bags of soil and 2 blueberry bushes 5/18 with 10 to 14 days shipping. I received the soil but no plants very quickly. Londa in customer service responded to my first email saying that would ship 10 to 14 days after purchase. Seriously lol. Since then, I have sent numerous emails to which they refuse to respond. You can't call them because you get a message to send an email (that isn't going to be responded to. I finally took to commenting on their Facebook page, where you cannot leave a post or direct message. They blocked me. I flled a complaint through PayPal. They are offering $10 less than what I paid for the NEVER RECEIVED BUSHES. I have never dealt with such a brazenly unscrupulous business in my life! BUYER BEWARE AND SHOP SOMEWHERE ELSE

MY SISTER ORDERED FROM THEM AND ATTEMPTED TO GET A REFUND FOR TREES SHE ORDERED AND NEVER RECEIVED. SHE LEFT A COMMENT AND INSTEAD OF ATTEMPTING TO SETTLE IN A PROFESSIONAL MANNER, THEY BLOCKER HER AND TOOK HER COMMENT DOWN!!!! TAKE CARE IF ORDERING FROM THIS COMPANY AS THE PAST REVIEWS I JUST READ HAVE BEEN HORRIBLE!!!!

I have had the same garbage experience as everyone else. They are quick to charge you and take your money and then say they will ship "weather permitting" with no explanation as to what that is. I too am waiting on a refund but they gave me the same crap response that they will keep 10 dollars or 10 percent of the total refund even though it never processed. Insane.