Nature Hills NurseryReviews of naturehills.com

They did not honor the offer of buy one get one free and when questioned on it they said I only ordered one tree.

2 of 3 Plants arrived destroyed, read the fine print, they will send 1 replacement (that also arrived destroyed) and then they will tell you you are out of luck. I wasted $189 and have nothing to show for it.

Very very poor customer service!!! I had to call 5 times before I received a replacement for the previous tree I purchased that died…. The value amount was half of what I paid to be applied to a new tree and I couldn’t use the $10.00 coupon they sent to me…Every nursery that I have used has always given me the full amount that I paid to apply to a new order… I will never order from Nature Hills again!!! What a fiasco!!! Marie

My BBB Complaint: 4/12/24-Placed order (total $142.86)-Ordered 2 Butterfly Bushes & 1 Milkweed. The 2 Butterfly bushes arrived DISEASED on 4/17.Multiple red/brown spotting/yellow leaves covering both.I called company 1 hour of delivery to file complaint & sent multiple pictures to prove poor diseased condition.I want to return diseased plants,& want a refund.They refused to take plants OR refund.I spoke to fellow Master Gardeners & a Horticulturist at County Ext office same day I got plants-showed plants in person.All agreed plants have contagious fungus, & its not rotting because of 'water on leaves' as Nature Hills horticulturist stated. Several emails/calls for 3 weeks-they refuse to replace or refund.They said all plants cut to soil level in the spring for new growth before shipping, but also said the spots on yellow leaves is from summer/fall 2023,& spots/yellow leaves caused from water getting on the leaves back then..That is a lie.(WATER DOESN'T KILL PLANTS & CAUSE DISEASE!) Said nothing is wrong per their Horticulturist who wont talk to me. 2 different stories, neither make sense.Plants are approx 2-3", meaning NO leaves from last year for water to cause disease.Each plant has 3 twigs, and not 2-3 years old they claim on their website.They stone walled me-refused resolution.I tried almost 3 wks for resolution/refund.They wont talk to me.I cancelled Milkweed plant before shipment.They said 12 days for refund for the Milkweed.I called back 2 wks later because I hadnt received Milkweed refund.They said refund for Milkweed completed on 4/29. (I called 5/2.) They said my bank isnt processing refund,& not their problem.Said I need to call my bank & ask for refund to be released.My bank confirmed NO REFUND. Nature Hills refunded me eventually on 5/7 for the Milkweed. I paid $49.99, they refunded me $42.22. they demanded I pay 'restocking fee' for the Milkweed that was never pulled/shipped.Its another way to steal more money.They owe me $100.64 for the 2 diseased butterfly plants. Follow up- 5/28/24- went to back- trying to get a payment reverse. Talked to Nature Hills again, they laugh at me on the phone , said I am wasting time calling. I said pants are dead, demanded warranty of new replacements. They said NO! So zero resolution, zero attempt to make this right- they absolutely do not care, I encourage everyone to contact the Nebraska State attorneys general office as I am doing now to report this, so many people file BBB complaints, which does nothing, legal action should be taken against the scammer company, so the states attorney generals office (phone # 402-471-2682) can look into this company for fraud at no charge to the person filing the complaint! If enough people file a claim with the attorney generals office for the state of Nebraska at the phone number, listed above… Legal action can be taken against nature, hills at no cost to us for filing! Nature Hills needs to be accountable for lying and stealing and scamming customers, read the dozens of negative reviews! Check out the F writing at BBB, including my complaint.

Cautionary Tale: Let me share my recent experience. The replacement guarantee is not what you might think. When 6 out of the 10 privets I purchased died, I was informed I could only receive replacements on per plant basis, i.e. 1 new plant for each 1 plant that died (e.g. I cannot just use 6 plants amount to purchase 1 plant, for example). Additionally, you never can get reimbursed for more than 50% of the cost of the new plant. However, it is not the end. They require all replacement orders to be placed ONLY over the phone. But here's the kicker: the price of the shipping in the email confirmation I received the next day was different from what I was told on a phone. Apparently, for warranty claims, they apply inflated shipping rates, resulting in SIGNIFICANTLY HIGHER shipping costs, it makes no economic sense to use this warranty in this form. When I promptly requested to cancel my replacement order upon noticing the discrepancy (immediately after receiving the email), they flatly refused, claiming that I had already been charged and could only receive an 80% refund, which after I protested they increased to 90%. CUSTOMERS BEWARE!

Ordered 3 plants - received 2 bareroot, one looked very suspect but was told that was normal and they would be fine. Planted the 2 plants and within weeks one was budding but the suspect plant still looked 'suspect'. Received the 3rd plant about a month later. Planted it as well and it is beautiful. The 'suspect' plant still looks dead for which I paid $70.00. I contacted nursery again today. They asked that I send a picture and check for viability. Then the kicker; they told me if the plant was dead would have to pay another 35.00, to replace the plant. That is $105.00 for a bare root plant - THEY ARE OUT TO TAKE YOUR MONEY! DON'T BUY FROM THEM!!!

I bought trees and shrubs from them for over 2 years. Never had a problem...until one plant arrived dried up and dead. I reported it to them within a week after ANOTHER arrived and we could compare to what they should look like. I pointed this out to them... they said, "just keep watering" and after two more weeks, nothing changed. Then... they accused me of lying after I sent them a photo from the VERY DAY the dead plant arrived. They said they didn't believe it. So... here is the review for this horrible company who makes accusations, they don't believe data, and all because they sent a DEAD plant. Irresponsible. It's all good until you tell them there is a problem with a plant they sent --- they are in complete denial and blame the customer. They will give you runaround after runaround... mentioning you have only 3 days to tell them something is wrong. They accuse you of lying when you send a photo from the SAME DAY the dead plant arrived. They will not stand behind what they send...they just want their money. I recommend avoiding Nature Hills Nursery at all costs. There are better out there (and we switched).

I ordered two plants on sale ad two plants not on sale. The 2for1 sale plants ... one is healthy the other I am nursing and will most likely make it... two are dying. When I sent pictures of the dying plants, I got a snarky nasty note back that made it sound like I had done something wrong after the plants arrived. I can revive practically anything, I haven't had a plant die on me for decades. I don't think I can say these two ferns... and they don't care. I gave them a one because one of the non-sale plants came and looks good. I gave them a one, because one of the other non-sale plants has NOT arrived yet and I will have NO benefit or refund, from the two sale plants. Just snarky remarks. Won't shop there ever again.