Nature Hills NurseryReviews of naturehills.com

Had a horrible experience with them! Never received my order, didn’t provide any updates, kept giving me excuses why it hadn’t shipped - and then wanted to charge me 20% restocking fee when it never was sent! Crooks!!!

Easy to find plants I was looking for. Easy to find recommended products to purchase. Each plant gives a detailed description of the plant best area of your garden or yard to plant it and the type of soil it requires. The website also specifically identifies your zone by zip code, so you know if plant can thrive in the area of the country where you live. I have ordered multiple plants from Nature Hill Nursery, and they arrive packaged with great care in order to withstand shipping. The plants I have ordered have been perfect and often blooming when they arrive.

I purchased a tree from nature hills nusery over the internet. I did not get an email confirmation. A few days later i called them to see if they had record of the order. They said there was no record of the order. I had the check 2 different emails... still no record. The said check with the bank. The bank said that the irder had been processed and they had sent the money to the vendor. I call nature hills back and ecplained the situation... they still said they had NO record of the order... were unhelpful and told me just to order another tree. Wow... i filed a dispute with the bank and all of a sudden they found the order... i box showed up beat and tattered like it had be dragged behind the delivery truck. (: beware of this krganization... poor sevice and the do not want to help u... just your money

I bought two cherry trees to commemorate the death of two people in my family. Neither tree lived. I took very good care of them looking after them rather carefully. I informed Nature Hill they first were struggling then died the following early spring, kept them up to date that they were not doing well early one, sent photos, and spoke with them multiple times. One died first then the other. They refused to replace them. It clearly was the tree that was not viable or healthy. And they refused any help, in the end after way to much back and forth on my park they offered and slight discount on a future purchase of the same trees I just purchased. I have purchased from the arbour foundation many times. Never once had a problem with their tree offerings (although smaller). Nature hills was not responsible or professional in standing behind their product.

Almost purchased 4 hydrangias. Web page indicated BOGO. The website page for the hydrangias indicated BOGO. The checkout page gave no indication of BOGO. Called naturehils.com. person on phone looked. He found no indication of BOSO. Said the offer probably expired and w I uld not honor the offer. Asked for the supervisor and manager. In both cases he stated they we re out. No one avaliable to listen. I cancelled the order and found a better deal [with didcounts] from another retailer. Watchout.

Never received my tree or refund. Both phone numbers I found to contact them were not in use the email seems to be AI and will not refund my money.

I ordered a tree. It came looking half dead. I planted right away. It never survived. I then asked for refund. They refused to offer it, claiming I did not contact them within 3 days of receiving the tree. Then I tried to claim a Growing guarantee which is supposed give you 50% off if you order the tree again. They did give me 50% off. But then they claimed by doing that, I am no longer qualified for regular shipping. The new shipping charge is so much higher that I am actually not saving any money by taking the 50% off. What a scam!

Bought two trees both smaller than described. One is seriously lopsided as opposed to some shaped, I called them they declined my request for exchange. Th either tree has been dying ever since it arrived 9 month ago and now is nearly dead with just a tiny bit of breath as only main trunk seems to be struggling to live with all other branches turning black. Called them, they told me to do scrat ch test on the bottom of the mail trunk!! Such BS. The tree only gotten smaller even since it arrived. It has no leaves on it and we are at the end of summer. Believe or not, I bought 1 year warrantee and they are making it like hell to exchange for the dying tree!!! Will not give them any business ever again!