Jameel A.
I had a package that was not delivered
I had a package that was not delivered, nature back went through a process of validating if it was delivered by the postal service they use and then finally got me my product. The process took so long though and the shirt I originally wanted went out of stock before I could get it reshaped back out. They handled the situation but took so long that now I don’t have the product that I originally wanted. I happy that they compensated me for my troubles but I’m still salty about how long it took for them to get back to me about my issue. The package wasn’t taken, I checked with my neighbors and I live in a gated community so I highly doubt theft. There was a mishap along the way, but it seemed like the company didn’t get back to me with results until after I filed my review. Love the company but I still don’t really like the customer service and their Initial response to my problem. Not sure if I’ll order another product from them again but they for sure have some quality material and cool designs. I’ve upgraded my one start to a two star.
Response from Nature BacksJun 16, 2022
Hello Jameel, we appreciate you reaching out to us. Please keep in mind that your initial package did get marked as delivered by USPS. When we send out orders from our office, USPS is in control of it all as the tracking numbers are under their system. We have no control in how USPS delivers the packages and if someone had possibly stolen it once delivered. After we received your email that you had not physically seen your order, our team took action to file a lost package claim through our USPS account. We then had to wait several days to see if they may have located it at their facility. We kindly ask our wonderful customers to be patient with us as we run through our protocols in order to best assist you. We had never refused to redeliver or refund your order. We are sorry to see that you had to swap out the Origin shirt. That shirt was apart of our Limited Edition drop, they were sold out within a day. Glad to see our customer service representative reshipped your package. Please keep that in mine for future orders! Thank you for your understanding and support.