Natural GrocersReviews of naturalgrocers.com

CONSTANT OVERCHARGING! WHEN BROUGHT TO EMPLOYEES ATTENTION THEY APOLOGIZE AND HESITATENTLY REFUND! THEY LOST A CUSTOMER BECAUSE IT KEEPS HAPPENING.....BUYER BEWARE! Update - 2/2025 - Went in to buy eggs and candy. OVERCHARGED AGAIN. NOT SHOPPING HERE ANYMORE. They shouldn't take advantage of their customers like this. I don't trust them anymore.

I went to the Natural Grocer store on Wyoming and Mongomery in Albuquerque on Wednesday March 6th. I forgot my 25% off coupon. I am a loyalty customer and asked if they could just just scan their store coupon. I went through a cashier, a manager, and a store manager. The SM found it easy to say (No). I sent a longer version of this complaint with all the details through their App on March 6th. It showed successfully sent. I never received a response. I called the customer service number on March 15th and left a message stating I would like to discuss my experience with someone. I left my email and phone number. I have yet to get a response. I have spent a few hundred dollars or more since the 1st if the year. I left the purchase I was going to get on the 6th and have not been back since. I sure would like to hear from the DM, Regional or someone from Corporate, untill I do/if I do, I will shop on Amazon, or at Whole Foods or Sprouts. Regards

Nonsense Alcohol ID policy We fully understand an ID policy for someone purchasing alcohol but not for everyone (or spouse) in a group! This is nonsense, serves no real purpose and is at the least an overreach and inconvenient! The STORE policy allows sale to an adult with minor (young adult, teens, etc.) but not to 2 obviously older (60+) adults! They want ID from ALL adults. This store is not about customer service, commons sense, but only ridiculous WOKE ideas. Will shop elsewhere as I am sure they will not miss our $800+ a month.

I shop a NG for items not carried anywhere else and have been mostly happy with the store. I have never bounced a check in my life but the store would not accept my check. When a manager was called no one came to fix this problem. I'll be looking for another store for the items I want. NG seems to be going down hill.

My husband and I (both over 60) went into the Klamath Falls location today for groceries which included a bottle of wine. We went to check out we were informed we would both have to provide our drivers license! This is ridiculous and unreasonable. Are they going to deny alcoholic purchases to parents who have there children, teenagers or young adult children with them? We will not shop there until this ridiculous policy is corrected.