Natural GrocersReviews of naturalgrocers.com

Racist manager profiling black women shoppers saying she’s showing red flags. It’s 2023!

Today was my last visit to Natural Grocers in Lubbock. WARNING! Check your receipt before you leave! I have been ripped off just about every time I go there. Today, as usual, I pointed out pricing errors from the shelf to checkout. Yes, I am on their rewards program so I know the screen at the checkout isn't the same as on the receipt where the discounts should show up. The manager grudgingly fixed a pricing error, or so I thought. When I got home I discovered she didn't! If you decide to shop here, check your receipt before you leave. You've been warned.

I have been a customer of Natural Grocers since they opened in Denton Tx. However, I know refuse to shop that store. I have taken my business elsewhere. Back in January my husband and I were sick. I decided to go get us some Eucalypts and Lavender oils for our defuser in our bedroom. I made the purchase the day they were giving out free olives and bags. I got home and realized I purchased the tester of lavender which was almost empty. I returned it to the store a couple days later just to get a full one. I was told by the Manager that they had not sold that brand in over 6 weeks. I did not have my receipt but told her I was just looking to return their tester and get a full bottle of what I paid for. I was told NO and called a liar. No business from me anymore, period. Bad customer service.

I bought a bag of dried goods for $30. I returned it to the store with the receipt. It was unopened and in resellable condition. They would not take it back. They would not give me credit. No customer service. Period. I walked out and have not and will not return. I shop at other local health food stores now.

Incredibly rude and disrespectful staff at the Pueblo outlet. Wow! Customer service at its worst. Pity, as my wife and I have been patronising this store for many years. We will take our money elsewhere.