NaturalcatchtunaReviews of naturalcatchtuna.com

When I placed my order I noticed the address was an old one, so I immediately sent them an email correcting it. They sent it to the wrong address anyway. When I asked them to send it to my correct address, they said they couldn't do that and told me to contact the post office. I finally went to my old address and the package was not there. Horrible customer service.

SCAM!!! They don't deserve even one star. We bought the salmon. It's nothing like the TV ads depict. The tins are full of black skin, fat, and oil. It stinks too! We spent a month trying to get our money back. If you open a tin they charge for it, plus you have to pay to ship it back. IT'S A SCAM!!!! It's absolutely gross!! I wouldn't eat if it was free. Thankfully we purchased it through PayPal.

My husband ordered the tuna and salmon about 2 weeks ago and we still haven't received it. This company charges way too much to be using the worst not to mention the slowest shipping possible. That's right USPS. We cant get our package and they are not giving us our money back. Buyer beware.

I would never recommend this company based on my experience. As a Mom, I ordered a subscription as a Christmas gift for one of my adult children, hoping it would be such a great product that they’d want to continue the subscription themselves. After Christmas, I decided to try the canned tuna for myself. I went to the website, added items to my cart, and at no point was I asked to confirm the shipping address. Before I realized it, the order was being shipped to my daughter. AGAIN, most websites ask you to confirm billing and shipping addresses. At 6:44 a.m., I immediately emailed customer service explaining that the shipping address was incorrect. I did not hear back until 8:44 p.m., at which point I was told the order had already shipped. I followed up again and was told that I had received an order confirmation, basically too bad for the customer.  However, nowhere in the order process did it prompt me to confirm the shipping address, which is standard practice on every other website. For a company that advertises as heavily as this one does, the customer service is extremely disappointing. I will be filing a BBB complaint as well as warning folks on their very heavy advertising social media platforms.

Delivery confirmed via Sendle on Sept 2nd at 7:20pm. However upon checking package not found. Suspected theft. Reached out to Customer Service Whose rather fast food subpar reply was to contact the shipping company. Note Sendle is the administrator for USPS who will not accept a Missing Parcel Report due for foodstuffs/perishables . Then responded again to NC requesting specifics advisement as to steps needed. Very vague and clipped response which I assume they believe to be efficiency. I reached out to Sendle as needed to clarify third party shipping info and filed an investigation claim which will take 5-7 business days. The actual NC rep upon me calling advised to file the missing package report to USPS which is incorrect for the above stated reason. I advised the Rep via email extremely displeased as the are not willing to be helpful to their customers Basically, they leave u feeling stranded. They then respond in the usual robotic fashion. "We understand your frustration " These people r simply pathetic and do nothing to go out of their way to give u clear and helpful advisement. Their product seems good;however, considering their rather inept and lackadaisical approach to an established customer is unacceptable. In addition, I need to question a promise to provide "low mercury" tuna as they obviously cannot control certain environmental factors. I will definitely convey my bad experience to others in terms of employee quality

Ordered 4 cases of tuna on a Friday so I could receive it for the following weekend for an event. I could see through tracking that the shipper was waiting on the product to be shipped. And waiting. And waiting. I sent an email that went unanswered. I called twice and reached voicemail with no callback. Finally, on Wednesday some guy called me back and said that he didn't know why the order didn't go out. I told hime to just cancel my order as there is no way that I can receive it by Friday anyway. He completely ignored me and sent the order anyway even after telling him that I wish to cancel multiple times. The tuna showed up at my door today (28 July 2025), unplanned for, in the Texas heat. That's not the way to do business. That's the way to lose customers.

Iʻve ordered befor... no problem. The tuna is good. I ordered again. This time I ordered one case for me and one for my brother to try. They added a third case but declined to credit my card. Then I find out they sent all three cases to my brother who lives about 4-5 hours away in central Texas. I called and requested they correct the situation. The guy that answered said unfortunately my brother who is 75 would have to send back 2 cases at his expense. I said it wasnt our fault. Terrible customer service. Good Tuna but will not order again They dont care about their customers and dont want to correct their mistakes. Beware.

I received an email/ offer to purchase Natural Catch tuna that said I would receive FREE SHIPPING. Because I am on a fixed income, I decided to order the 24 cans to bring the price down to a little over $3 per can. So I placed the order and during checkout, I was being charged $9.95 for shipping. I contacted the company and said my email offer said free shipping with my order. I said I was ordering 24 cans and was being charged $9.95 for shipping. They said we will only offer FREE shipping on the 6 can order. I said your email did not specify that. The price per can for the 6 can order is approx $1.50 more per can. I said no thank you. Please remove both my emails from your mailing list. Today I am still receiving emails and as a result reported them to the BBB. While in the BBB website, U found other various customer complaints about this company. BUYER BEWARE.