NativeMedReviews of nativemed.net

There were issues with UPS shipping my meds and instead of getting my meds in 2 days, it took 8. The medication was not cold any longer and I was concerned about the medication being compromised. I reached out to customer service via text. They responded quickly and stated they were "escalating" my concern. The next morning I was informed that a new prescription had been sent to the pharmacy. No hassles at all! The new meds came in 3 days (not 2nd day as it should have been-"due to weather" per my tracking info). I understand shipping co issues are not in NativeMed's control. Unfortunately, the packing the pharmacy used (again) did not kept the meds cold, albeit this was a MUCH shorter duration. I again reached out to customer service to ensure safety of the meds. This time the response took a few hours (it was a Saturday, and I appreciate being able to have customer support on weekends). The customer service rep requested more information & pictures of the vials/meds so they could consult with the pharmacy. Ultimately, I was assured byvthe rep who privided info from the pharmacy (through details and specifics of temperatures and related stability for these meds) that the meds were safe to take. Overall, I'm very pleased with NativeMed and their handling of these situations. I Don wish the pharmacy would return to using the insulated envelope with 2 ice packs vs Styrofoam and 1 ice pack, and I did also share this with the customer service rep as well.

Quick to respond and answered questions. As always, happy with service!! Thank you Elise!!

Every company will have problems arise from time to time, how they handle them can make the company bad, good or even great. I received the incorrect dose for my second order, but Elise addressed my concerns very quickly and with complete satisfaction. I received the correct medicine with a couple of days. Elise was quick to let me know everything that she was doing and when to expect a resolution and she kept her word. Great job!

I have been with NativeMed for a few months. It was easy to get approved, customer service is great. My meds get to me fast.

Great service. Offered an alternate solution which may fit my needs better which I appreciated.

Providers are great, and Elise was great at responding quickly to my questions and concerns. Would recommend!

Cheryl was so helpful and able to provide me with what I was looking for. I appreciate her kindness and warmth. Thank you, Cheryl!

Elise, the representative I spoke to, was extremely helpful and responsive. I’m not sure if it is an actual person or AI but either way I felt like I wasn’t talking to a robot - they were understanding my questions and not responding with generic answers. The only issue I have is finding the chat directly from nativemed. I cannot find that chat from the portal but I CAN access it from the link that is emailed to me with every response. It would be nice if it was all streamlined. But this could be my error.