Nations Photo LabReviews of nationsphotolab.com

One of the large prints in my order was creased during shipping that was supposed to be for an event in five days. Sometimes these things happen and are unavoidable but David at NPL customer service was right on top of it and was able to expedite a new print quickly. Besides the fact that NPL offers great deals and high quality prints and products, their customer service team is excellent. If there is a rare occasion an issue may arise they were always fast to make it right! Anthony

I failed to receive a 40% discount code in time to apply it to my recent order. I sent a message which was received byTara Smith. She immediately responded saying she would look into my issue. After several (very timely) communications, I received notice that she had received approval to apply it belatedly to my order. I felt Tara went above & beyond my expectations in order to gain a successful resolution to my issue. Many thanks to her!

I am a newbie at ordering prints online. AI had suggested one of my photos would look great framed and suggested Nations Photo Lab. I had an issue regarding the cropping of the photo. Tara quickly responded and negotiated me through the process. She was extremely timely in her responses. Tara’s helpfulness transcended across email along with patience.

I order at least once a month for Nations Photo Lab and I’m always impressed by their customer service team. If I ever have a question or an issue they are easy to get a hold of, and always make things right. My latest interaction was with Tara Smith - Tara was extremely friendly and helpful when I spoke with her. The team def. puts the customer first!

While I was disappointed and upset not receiving part of my order, the quality of the photos is beautiful, a competitive price and the customer service is empathetic, easy, and quick to resolve issues. I specifically interacted with an amazing agent, Erica, who valued me as a customer and resolved my issue so easily. I will be a returning customer.

Brandon was a huge help in walking me through NPL’s color correction process. His clear explanations made everything much easier to understand how it’s applied. Thanks, Robert

Silvia fixed my complaint of missing Buzzbooks.

I've been using Nations Photo Lab for years for my photography competitions. They have always had exceptional quality to their prints and services. Most recently, I forgot to enter a promo code that was ending at midnight. I was in a rush to complete my order and refreshed the page without the promo code. The discount was not applied and the order was locked in. I immediately sent a message explaining what had happened, and their customer service got back to me very quickly. They applied the discount retroactively, and refunded the difference back to my card. I truly appreciate the way they heard the problem that I had created, and gave me a solution that didn't penalize me. I felt cared for and valued by their actions.