Elizabeth L.
Such a mixed bag - can’t recommend
Such a mixed bag. I hardly know where to start. I’ll start by saying this: I won’t be ordering from Nathan James again, but I’m truly said to say that. I ordered three of the arched cabinets. When they arrived I discovered major issues with the finish. The color of the doors don’t match. The cabinets don’t match each other. They just look… wrong. Nathan James customer service was above and beyond. They issued a full refund and I didn’t have to return the cabinets. BUT. They have not yet posted my review of this product. They also acted as if the issues were new information to them, but I discovered other reviews that were posted that mentioned this very problem. They still continue to sell a product that they know is problematic and they apparently filter out negative reviews (even though I actually gave them 4-stars in my review due to the way they handled my particular situation.) If they post my review, I will delete or update this review. But, otherwise, I can’t recommend this company. I lost nothing financially, but I lost a lot of time assembling furniture that doesn’t look right and they seem fine with continuing to sell this product to other customers, while not allowing those customers to read my review on their site. Very disappointing.
Response from Nathan JamesAug 18, 2026
Hi Elizabeth - thanks for your honest review, and we're so sorry for the hassle with the finish mismatch and assembly time. To clear up what happened with your product review: our platform automatically holds reviews submitted without a verified order ID - which appears to have been the case with your review. It has since been published on our site. Since this happened, our QC team has taken direct steps to fix finish inconsistencies across this line and we continue to actively monitor and act on all product feedback we receive. Thank you for your honesty and for helping us make our products better! Taylor Nathan James Customer Experience