Nathan JamesReviews of nathanjames.com

Despite the unique and modern designs, one of my dressers arrived unuasable to to drawer problems. The company was nice enough to send a recplacement but that one arrived in even worse condition. None of the drawers will open all the way then have problems closing. Now I have 3 dressers that dont work and take up space...

Such a mixed bag. I hardly know where to start. I’ll start by saying this: I won’t be ordering from Nathan James again, but I’m truly said to say that. I ordered three of the arched cabinets. When they arrived I discovered major issues with the finish. The color of the doors don’t match. The cabinets don’t match each other. They just look… wrong. Nathan James customer service was above and beyond. They issued a full refund and I didn’t have to return the cabinets. BUT. They have not yet posted my review of this product. They also acted as if the issues were new information to them, but I discovered other reviews that were posted that mentioned this very problem. They still continue to sell a product that they know is problematic and they apparently filter out negative reviews (even though I actually gave them 4-stars in my review due to the way they handled my particular situation.) If they post my review, I will delete or update this review. But, otherwise, I can’t recommend this company. I lost nothing financially, but I lost a lot of time assembling furniture that doesn’t look right and they seem fine with continuing to sell this product to other customers, while not allowing those customers to read my review on their site. Very disappointing.