Nathan James Reviews | Read Customer Reviews of nathanjames.com

Nathan JamesReviews of nathanjames.com

3.816 reviews
Furniture Stores

Nathan James

About Nathan James

At Nathan James, we believe everyone deserves a beautiful, stylish home without paying high-end retail markups. We design timeless, high-quality furniture for every room—delivering modern, designer-inspired aesthetics directly to your door at prices that make sense.Trusted by over 1 million customers and backed by more than 10,000 5-star reviews, we take the stress out of home decorating. Whether you are looking for space-saving wall shelving, chic accent cabinets, cozy seating, or functional dressers, our collections are thoughtfully engineered for your living room, bedroom, kitchen, or entryway.Shopping with us is completely risk-free: every order includes 100% Free Shipping and Free 100-Day Returns (pick-up included) to test pieces in your home, and a Lifetime Guarantee standing behind every product. Backed by a friendly, human-first customer care team, Nathan James is here to help you transform your space stylishly and affordably!

Nathan James (nathanjames.com) has 16 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: nathanjames.com
Website: nathanjames.com
Category: Furniture Stores
Listed on Five Star Index: 2026

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Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Nathan James reviews

Showing 3 reviews with 1 star · Clear filters

Genette B.
Apr 23, 2026
Ordered 4 chairs and 1 was defective…
Ordered 4 chairs and 1 was defective with a cracked and chip. The customer service is 5 stars , they are amazing !!! Ordered another chair , came damaged and with glue all over it. Ordered another chair this time again with the glue. I decided to scrape the glue off and now have discolored spots, so Nathan james is sending me a touch up kit lol. They juat can't get it right , now I have 3 good chairs and 3 damaged , I dont need 2 extra chairs so I will keep the best one and donate the rest, this was just such a hassle. I would not buy their product again. Customer service , 5 stars, product and quality check zero stars.
Response from Nathan JamesAug 18, 2026
Hi Genette - thanks for sharing this feedback, and we are so sorry for the headache. While we appreciate your kind words about our team, you shouldn't have needed to deal with multiple replacements just to get set up. Multiple defect issues like this are completely unacceptable to us, and we brought this straight to our Quality Control team to investigate that batch when this was reported. Thank you for your patience with our team through all of this, and for donating those extra chairs. Taylor Nathan James Customer Experience
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Richard P.
Feb 18, 2025
The furniture arrived and looked much…
The furniture arrived and looked much cheaper than the images on the website. That's okay because it wasn't expensive and I knew I would be assembling it. But the REAL PROBLEM was the stench of formaldehyde that was coming off the pieces. I had other leave them on a porch for two weeks for the smell to lessen and even now (one month later) I can still smell it when I open the drawers. Its disgusting.
Response from Nathan JamesAug 18, 2026
Hi Richard - thank you for sharing your feedback, and we're so sorry to hear about the strong smell you experienced when unboxing your furniture. We completely understand how unpleasant that can be in your home. We want to reassure you (and anyone reading) that all Nathan James furniture strictly complies with federal safety and indoor air quality standards, including EPA TSCA Title VI regulations for VOC and formaldehyde emissions. Because our pieces are packaged tightly right after manufacturing to protect them in transit, fresh finish and wood odors can sometimes get trapped inside the sealed box and take time to fully dissipate once unpacked. While airing pieces out usually clears this up, no customer should ever feel stuck with furniture they aren't completely happy with. If a product ever has an odor or finish that isn't up to your standards, our team is always here to help with a return or replacement. Thank you for your feedback! Taylor Nathan James Customer Experience
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Travis H.
Feb 19, 2024
Terrible quality
Terrible quality. You have to build everything. Takes hours as per the instructions. They do not mention this to you before you buy it. Took me 4 hours to build some cabinets. The set was missing pieces and some pieces didn’t fit. I was unable to complete the set. Beyond frustrating. I called 4 times, nobody answers the customer service number. Do not buy from this company.
Response from Nathan JamesAug 18, 2026
Hi Travis - thanks for leaving a review, and we're so sorry for the hassle you experienced. Running into missing pieces and hitting a wall on the phone is completely frustrating. Fast, accessible support is core to how we operate so it's disappointing to hear your calls didn't reach us - whether due to a phone line glitch or connection issue at the time. We always include assembly info on our product pages, and flat-packing allows us to pass big shipping savings directly to our customers (plus, we now partner with TaskRabbit for hands-off assembly help!). We've built even stronger support and quality systems since this review two years ago to ensure every customer gets taken care of right away. Taylor Nathan James Customer Experience
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