Natasha DenonaReviews of natashadenona.com

I rarely leave reviews but I am forced to do so. First I only use Natasha Denona products and I shop at Sephora. However, Sephora stopped carrying a Platte I wanted. So I placed an order #92035 on June 13, 2024 through their website. On September 2024 I got a notification that it will be shipped. I waited and waited and it said delivered September 25, 2024. So I contacted customer service and they said they delivered it to someone else. They offer a refund or if I wanted the products. This is the arrogance that really angered me. Like what kind of customer service is this. The very least they could is give me the products and a refund or give me a free palette for the huge inconvenience. So I email that to them. No response. I send a follow-up email. No response. Its November 6, 2024 and I haven't received the products nor a respond from them. The other thing is that this company is based in NYC and Israel. With all the political stuff that is going on I expect their customer service to be exceptional. I will start sharing my reviews on other platforms.

La gestion des envois de commande est catastrophique. J'adore la marque, mais son service logistique est à revoir. Le SAV répond assez tard aux mails envoyés, de ce fait, une fois qu'ils répondent vos colis sont en cours d'envois... Je ne recommande pas d'acheter sur le site de la marque !

I got 4 palettes and they are they best, but unfortunately I ordered another one,but I did not neither receive it nor got my money back. The issue has been going for more than 10 days,the product is costly and the money is paid in full, even before the product gets shipped!! Will never make another purchase from Natasha Denona, so frustrating

I recently ordered an eyeshadow palette from Natasha Denona, and the experience has been a disaster from start to finish. My order (#109904) arrived with a broken palette, which was disappointing enough. However, what made things even worse was the complete lack of a proper return or complaint process. Their website provides no clear instructions or platform to easily file a return or exchange, leaving customers frustrated and without guidance. I reached out to their customer service, and it’s shocking how ignorant they are about handling such issues. A brand this well-known should definitely have a better quality check system in place and a responsive customer service team. It’s frustrating to see that there’s no sense of urgency or accountability on their end. After this experience, I’ll definitely think twice before purchasing from them again, and I’d advise others to be cautious as well. If this happens to you, be prepared to go through a lot of hassle just to get a basic response!

I’d give this brand no Stars if I could. Like others have said, customer service here does not exist. When they are done ignoring you, they prove to be useless, rude, and unprofessional. Not supporting this brand until things change. I received the wrong palette, and on top of that, refused to make a simple change in my address that could have been made days before the palette was shipped, the wrong palette by the way. For how expensive they are they should do better.

I ordered several product in June, and now it's September and I haven't received anything. I contacted customer service multiple times to resolve the issue or get clarification on the shipment, but the responses were inconsistent, or my emails were completely ignored. I even contacted the courier, who told me that the seller never handed them the parcel. Every attempt to activate the refund procedure by following the website’s instructions was ignored by the “wecare” customer support. I was looking forward to buying products from what I expected to be a luxury brand, but instead, I found myself scammed like by the most dishonest seller

Terrible customer service. Once you pay, you’ll never be able to cancel your order. Their customer service will reply you after two days and give you a vague tracking number, then tell you “sorry you can’t cancel your order because it’s already shipped.” After one week you check on the tracking number they gave you and you’ll see no update, the shipment is not even picked up by carrier. They just create a shipment label as an excuse to refuse your cancellation request.

Got a broken palette with stain on it. Sent them pictures and they said the two options are refund or replacement. I let them know I prefer a refund and haven’t heard from them since then, it’s been 4 months.