Sonia D.
High quality make-up, but...
High quality make-up. Since I have tried Natasha Denona eye-shadows, I simply can't use another brand and have even given away my Chanel and Dior stuff. So, what's wrong ? Their customer-service... I ordered 3 midi-sized palettes for friends' birthday presents - so the total amounted to quite a pretty sum - and never got them. I rather think it went stolen in the forwarding process, because the carrier had ignored all my mails and there was no phone number to contact them. Anyway, ND is responsible for the shipped items, so I naturally turned to the customer-care service and had to send 5 mails, plus a message on their Facebook page and another one on Instagram, to get a reply. They promised a refund, which indeed arrived a couple of days after. So, not too bad, will you say... Yes, but what about my order ? Those palettes were for birthday presents (past now, of course). What about my time and energy to claim a solution ? Can't ND choose a more reliable carrier ? Why no PayPal paiement ? It would be so simple, since purchases are secured... I love Natasha Denona products, I really do, and wish to try the new blushes and foundations, and I also like make my friends discover the brand, but I must say, although I got a refund, I feel a bit cooled off. Shall I push my luck and try again or just limit my choice among the few articles displayed on Sephora website ? Sounds quite a pity, don't you think ?