Natasha DenonaReviews of natashadenona.com

I just tried 3 times to place an order on the European website. Each time it was cancelled by the company, they said it was because of payment issues and that their insurance company had a problem with my order! The real reason I suspect is because I used a 15 percent discount code and they simply didn’t want to honor it! Disappointed and disgusted.. my first attempt at ordering from them directly and it won’t happen again. Seeing the reviews on here I think I should be grateful as it seems they are a terrible company to buy from.

I am very disappointed with my recent experience with Natasha Denona customer service. I placed an order after becoming a new member of the Natasha Denona website. I was charged $10 for shipping, even though I had originally planned to purchase the products through Sephora to receive free shipping. Since I became a new member and was given a 15% discount, I contacted customer service and asked if they could kindly waive or refund the shipping charge as a courtesy. Customer service responded that the shipping fee would not be refunded. I then replied and explained my situation further, but after that, I received no response at all. My concern is not simply the $10 shipping charge. It is the lack of customer service and follow-up. As a new customer who was interested in trying and purchasing more products from the brand, I expected a more helpful and professional response. Unfortunately, being ignored after I followed up has left me very disappointed. I hope Natasha Denona will take customer feedback seriously and improve the way customer concerns are handled Sepideh hamedani

Their website is garbage. It reloads constantly, emptying the cart and flickering around like it’s haunted by an obnoxious ghost. How is it possible to even own a simple shop site that doesn’t work in this day and age? Return policies language is confusing and product information is jumbled around. It’s not hard, Natasha.

I purchased a 2 palette set on a really good sale price and one arrived damaged. I requested a replacement, and was sent a postage label, however once they received the damaged one back they did not replace as requested. They only refunded me only a portion of what I paid. I will never order from them again.

I ordered an eyeshadow pallete that was broken when I opened the package. I sent numerous emails and to date have not had an acceptable response. Customer service is appalling and the product low quality. Definitely not worth it, Do not buy this product, the marketing, quality, customer service is a complete sham!

Ordered from this company paid $39.84 and was refunded $29.84 without me requesting my order to be cancelled. Apparently the delivery was unsuccessful, despite the constant text messages, did not receive notice or the product. Contacted customer service, which didn’t help or tried. Scam!!

I am extremely disappointed with my experience with Natasha Denona. I placed Order #232445 and trusted this brand with a purchase that is quite expensive for me. Unfortunately, I NEVER received my package. The tracking number (FedEx 399483199227) has shown “delivered” since March 13, yet I have absolutely nothing. What is even more frustrating is the complete lack of support and accountability from the company. I was told that the courier claims the order was delivered, but I was NOT provided with any valid proof of delivery: no photo of the package at my door no signature confirmation no evidence that the package was handed to me From my side, I can clearly state: I did NOT receive this order. Despite explaining this multiple times, I have been completely ignored. No proper investigation, no assistance, no resolution — just silence. This is unacceptable. Under U.S. consumer protection practices, including Illinois state standards, the seller is responsible for ensuring that the goods are delivered to the customer. Marking an item as “delivered” without proof does NOT fulfill that responsibility. At this point, I am formally requesting a resolution: either a FULL refund or a reshipment of my order If this issue is not resolved promptly, I will be forced to escalate further — including filing formal complaints and publicly sharing this experience across my social media platforms and consumer protection channels. I truly hoped to resolve this privately, but the lack of response leaves me no choice. This situation reflects very poorly on the brand. Khrystyna Skorokhoda

Wordt experience ever Ordered 2 palettes They arrived broken Had to return them 2 months after I still dont have the right refund Dont order from ND Their customer service is the worst