Natasha DenonaReviews of natashadenona.com

PESSIMA ASSISTENZA CLIENTI HO ACQUISTO PALETTE MY DREAM E TUTTI COLORI CJE ERANO IN QUESTA PALETTE MI GANNO CREATO INFIAMMAZIONE SU LE PALPEBRE. FUOCCO VIVO GONFIORE ROSSORE BRUCIORE!!! E QUESTA IRRITAZIONE RESTA PER 2 SETTIMANE FINCHÉ GUARISCE ANCHE SE SMETTI IMMEDIATAMENTE DI USARLA QUINDI IMMAGINATE LA SITUAZIONE. OLTRE DOLORE FISCO ANCHE DISAGIO ESTETICO E PSICOLOGICO EVITATE!!! NON SO CHE USA PER COMPORRE MA USO OMBRETTI DI TUTTI GENERI DA ANNI E ANNI E UNA COSA SIMILE NON MI ERA MAI SUCCESSA. HO CONTATTATO DIRETTAMENTE DA SITO ASSISTENZA CLIENTI E MI HANNO RISPOSTO CHE DEVO SMETTERE DI USARLO PER NON PEGGIORARE LA SITUAZIONE MA NON HANNO PENSATO MINIMAMENTE DI SISTEMARE PROBLEMA CON UN RESO O RIMBORSO PER PRODOTTO NON CONFORME VOGLIO AGGIUNGERE CHE QUESTO PROBLEMA HANNO RISCONTRATO TITTE LE MUE CLIENTI. SONO UNA TRUCCATRICE. SOPRATUTTO QUANDO QUESTI VENIVANO A CONTATTO CON ACQUA SPRAY FISSANTE LACRIME O SIMILI NUMERO ORDINE IN QUESTIONE 210073

I made a purchase on your website, but upon delivery, the products were in colors that were not suitable for my skin tone. When I contacted your team to request a return, I was initially informed that, because the items were purchased on promotion, they were not eligible for return. After sending multiple emails explaining that under European consumer law customers have the right to withdraw from a purchase within the legal cooling-off period (regardless of whether the item was purchased on sale), I was eventually told that I could proceed with the return. I returned the products, they were received by your company, yet no refund was ever issued. I sent several follow-up emails and only received a response after I opened a chargeback with my credit card provider. At that point, I was told that I would only be refunded if I cancelled the chargeback, which is completely unacceptable. This entire experience demonstrates a lack of professionalism, transparency, and commitment to customer service. I will never purchase from your brand again and will make every effort to share this experience publicly so other customers are aware of how returns and refunds are handled. At this stage, I am still awaiting the final outcome from my credit card company regarding the chargeback.

While I love Natasha Denona products, I will no longer be buying anything from their website in the future. I ordered two concealers and a small eye palette. A few days later, they sent an automatic email saying I would be refunded for the concealers because they were no longer available. Well, then why on Earth were they listed as in stock on your website? And without even consulting me about whether I still wanted the remaining item, they went ahead shortly after and shipped just the small eye palette. So I ended up paying a 10-euro shipping fee for something that costs around 14 euros, when I could’ve bought it from Sephora. I messaged them, kindly asking for a refund of the shipping fee since this was their mistake—both for not consulting me and for not updating the website accordingly. They completely ignored me and never responded. It’s a bunch of unserious, incompetent people running the website who do not care about customer satisfaction whatsoever. I’m not going to get richer over 10 euros, but out of principle, given how they handled this, they will no longer have me as a customer. In the long term, they lost much more by losing me as a customer than they would have by refunding a 10-euro fee.

I bought two eye shadow palette. They arrived to Italy where I live very quick and they are top quality. I am thinking of buying another one! Obsessed! 🥰

Customer service is useless! I purchased a palette that developed a rancid smell soon after I have recieved it. I contacted customer service asking if there have been other cases of smell change and if the palette is still safe to use. I sent them batch number to check this specific batch as well. The answer was: batch code means nothing to us and we won’t check anything. I suspect that I have received a very old batch that went rancid and they won’t check the batch number because they know it. Super disappointed.

Après avoir été alpaguée par une pub et un code promo erroné, je me retrouve sur leur site. Après avoir tenté de vérifier si le code marchait, je reçois dans la foulée une confirmation de commande pour 2 produits identiques ! Je les contacte immédiatement afin d’annuler cette commande que je n’ai jamais validée. Ils ont refusé sous faux prétexte qu’elle était déjà traitée ! Menteurs et voleurs avec la connivence de l’application Shop Pay qui détient les infos bancaires… Je me fais tranquillement soutirer 86 €… sans recours possible ! À FUIR ! Allez sur SEPHORA

I ordered directly from Natasha Denona, €107.10 for the Circo Loco Palette, order #25294. The package arrived without a single piece of tape or seal, they didn't even bother with basic scotch to keep it closed, meaning anyone could have opened it, and of course the palette was missing. I always record every parcel delivery in case of problems, so I had full video and photo proof showing the package was unsealed and the product missing. Since the video file was too large to attach, I sent the photos right away and offered to share the video through another method if they provided one... but of course, I never heard back on that. It has now been more than nine days since I reported this issue, and I still have no refund, no resolution and no response. All I got was a generic “your case is under review” reply 9 days ago that lead nowhere. What makes this worse is that their customer service actually lied to me. A few days ago, after sending another e-mail requesting a response, they wrote: “Hi, I hope you’re doing well. I messaged you a few days ago and haven’t heard back…” This is simply not true as shown in their own conversation history. The only thing they had sent me was a generic “under review” response and nothing that required a reply. What exactly did they expect me to respond to? When I did reply to that message, they ignored me again. This feels like a deliberate tactic to wear down customers and avoid taking responsibility. It is dishonest, unprofessional, and insulting to anyone who spends money on their products. For a so-called “luxury” brand, this is shocking behavior. I would never order from their website again and strongly advise others to avoid it as well.

I bought the nude pallet with an eyeliner crayon. The crayon broke immediately. Though I purchased from Amazon, they do not stand behind their product and will not replace it. It’s not that great. I would give this a negative mark if I could.