natalexauto.com Reviews | Read Customer Reviews of natalexauto.com

natalexauto.com Reviews | Read Customer Reviews of natalexauto.com

natalexauto.com reviews

49 approved reviews, newest moderated first

Richard R.
Aug 4, 2025
Long order processing
I placed my order for two automobile neck rests on 06/29/25. I received the order on 07/28/25. From the period of time of placing the order until order receipt I only received several updates on the status of the order and THAT was due to MY request for status updates. I think a full month to receive an order is far too long. I'm only being honest. That said, I am pleased with the quality and size of the neck rest - they fit my car perfectly.
Response from natalexauto.comAug 25, 2025
Hi there! Thanks so much for choosing Natalex Auto. We really appreciate your business and are thrilled we could provide you with great service. We hope to see you back for future purchases and appreciate you taking the time to leave us this awesome review!
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ARVIND N.
Aug 1, 2025
Great product
Great product Awesome Quality Always looks OEM
Response from natalexauto.comAug 25, 2025
Hi there! Thanks so much for choosing Natalex Auto. We really appreciate your business and are thrilled we could provide you with great service. We hope to see you back for future purchases and appreciate you taking the time to leave us this awesome review!
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Brian K.
Jul 14, 2025
Very professional and helpful with my…
Very professional and helpful with my order delay .Will definitely use them again
Response from natalexauto.comAug 25, 2025
Hi there! Thanks so much for choosing Natalex Auto. We really appreciate your business and are thrilled we could provide you with great service. We hope to see you back for future purchases and appreciate you taking the time to leave us this awesome review!
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Damian
Jul 3, 2025
Great experience
Great experience
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Nick
Jun 17, 2025
False advertisers
False advertisers. Really read the description before you buy. Shipping takes forever. I will not recommend or shop here again! Other reviews I believe are fake. Order # 25995
Response from natalexauto.comJun 18, 2025
Dear Nick, We’re genuinely sorry to hear that your experience with our store didn’t meet your expectations, and we appreciate you taking the time to share your feedback. We value all customer input as it helps us improve every single day. Thank you for bringing this to our attention. We strive for transparency on our website regarding shipping times, and our support team is always available to clarify any questions before a purchase is made. Therefore, the accusation of “false advertising” feels misplaced. According to our records, order #25995 was successfully delivered within the stated timeframe and in brand new condition. We also provided assistance on installation and usage. Were you satisfied with the product itself? We want to assure you that all reviews on our Trustpilot page are from real customers sharing their genuine experiences. We value the honesty and transparency that Trustpilot provides, and we would never engage in any practice that would compromise its integrity. We’re always here to help. Please don’t hesitate to reach out to us via email or leave a voicemail. We’re happy to assist you in any way we can.
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Michael F.
Jun 12, 2025
Easy to do business with and provides excellent customer service…they stand by there products
I have bought products for my Audis for several years (carbon fiber pieces, wheel enhancements and interior upgrades). Fit and finish has always been outstanding. I recently ordered and received a set of 4 beautifully machined tire valve stem caps as accents for the wheels of my Audi allroad. One of the caps was manufactured w/o screw-on treads. After a brief email explanation with a customer rep, I received a brand new set of replacements quickly and without question.
Response from natalexauto.comJun 12, 2025
Hi there! Thanks so much for choosing Natalex Auto. We really appreciate your business and are thrilled we could provide you with great service. We hope to see you back for future purchases and appreciate you taking the time to leave us this awesome review!
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Marcel Davis S.
Jun 10, 2025
Purchase made for my vehicle.
Made an online purchase from Natalexauto.com and it was a very positive experience. Seller was very attentive to my needs and shipped my order out immediately with tracking information. Once I received the item it was exactly as described on the website. Will absolutely do business with this company in the future as long as they continue promoting customer service like this.
Response from natalexauto.comJun 10, 2025
Hi there! Thanks so much for choosing Natalex Auto. We really appreciate your business and are thrilled we could provide you with great service. We hope to see you back for future purchases and appreciate you taking the time to leave us this awesome review!
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Shae
Jun 7, 2025
Great communication and order exactly…
Great communication and order exactly as expected, thank you!
Response from natalexauto.comJun 7, 2025
Hi there! Thanks so much for choosing Natalex Auto. We really appreciate your business and are thrilled we could provide you with great service. We hope to see you back for future purchases and appreciate you taking the time to leave us this awesome review!
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