natalexauto.com Reviews | Read Customer Reviews of natalexauto.com

natalexauto.com Reviews | Read Customer Reviews of natalexauto.com

natalexauto.com reviews

Showing 4 reviews with 1 star · Clear filters

Håkon
Oct 12, 2026
I never received what I ordered
I never received what I ordered. I chased them up several times, and each time they assured me it was on the way. Now, after waiting for so long, I checked in again, only to be told that it's been too long since I ordered it, so they refuse to send it
Response from natalexauto.comOct 12, 2026
Hello Hakon, Thank you for your feedback — we're sorry to hear you feel this way, and we'd like to clarify the timeline. Your order was placed in March 2024, and we were in touch until May 2024, when we confirmed a replacement had been dispatched. Our records show it was marked as delivered, and we received no further messages from you — or from the courier or customs — after that. We also want to note our policy, stated on our website: we gladly send a free replacement within 6 months of the order. Unfortunately, that window expired long ago, as you contacted us nearly two years later. By then, the carrier no longer retained tracking data, so tracing the shipment wasn't possible. As a goodwill gesture, we offered a 10% discount on a new order — not as an admission of fault, but as a genuine attempt to move forward. We're sorry it didn't meet your expectations. We're still happy to help — please reach out to us directly at email Best regards, Natalex Auto Team
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Rruiz
Sep 26, 2025
Poor quality product. Looks great initially
Purchased these black tire valve caps which initially looked great. They started to lose color a few months later. Decided to complain about it. I was told that they only have 6 month warranty. I said to them that it was too bad as I spent $30 and some including shipping:(. They came back offering 10% off. Why would I get something else from Natalex if the product only last a few months??
Response from natalexauto.comSep 26, 2025
Dear Ramiro, Thank you for reaching out to us and for providing your feedback regarding your purchase of our Tire Valve Caps. We sincerely appreciate you choosing Natalex Auto. Please accept our apologies for the disappointment you have experienced with the product's longevity. We regret that our initial resolution of a 10% discount did not meet your expectations. We would like to clarify our warranty policy. Our standard warranty period for this product is 6 months, during which we offer a full free replacement for any manufacturing defects. As a gesture of goodwill, we often extend this grace period for our customers. However, we understand that in this instance, the issue occurred outside of both our standard and extended warranty coverage windows. Your satisfaction is important to us, and we would like to find a more satisfactory solution. Could you please let us know what you would consider a fair resolution instead of the 10% discount we previously offered? We are open to discussing this further. Please contact us at [email protected] with your thoughts. We are looking forward to your message and hope to have the opportunity to address your concerns appropriately. Sincerely, The Natalex Auto Team
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Mark M.
Aug 24, 2025
I would give minus a zero stars to this…
I would give minus a zero stars to this company received my order after I was told it was shipped to Las Vegas and lost in the mail you can see the scratches underneath the Chrome terrible pot metal super cheap super thin the two-sided tape is paper thin the emblem is absolutely worthless I'm not putting it on a $50,000 Jeep i threw it in the trash came from China absolute junk
Response from natalexauto.comAug 25, 2025
Dear Mark Thank you for leaving your feedback and bringing this to our attention. The tracking information shows the package was delivered within the estimated timeframe to the address provided at checkout. It appears our automated delivery notification system updated its status prematurely, which caused confusion regarding the shipment's location. We apologize for that incorrect notification and any frustration it caused. We are also very sorry to hear that the emblem arrived with scratches and did not meet your expectations for quality. We strive to ensure all our products are delivered in perfect, new condition. To help us resolve this for you, please email us at [email protected] with your order number and photos of the item. This will allow us to investigate and find a fair solution for you. All the best, The Natalex Auto Team
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Nick
Jun 17, 2025
False advertisers
False advertisers. Really read the description before you buy. Shipping takes forever. I will not recommend or shop here again! Other reviews I believe are fake. Order # 25995
Response from natalexauto.comJun 18, 2025
Dear Nick, We’re genuinely sorry to hear that your experience with our store didn’t meet your expectations, and we appreciate you taking the time to share your feedback. We value all customer input as it helps us improve every single day. Thank you for bringing this to our attention. We strive for transparency on our website regarding shipping times, and our support team is always available to clarify any questions before a purchase is made. Therefore, the accusation of “false advertising” feels misplaced. According to our records, order #25995 was successfully delivered within the stated timeframe and in brand new condition. We also provided assistance on installation and usage. Were you satisfied with the product itself? We want to assure you that all reviews on our Trustpilot page are from real customers sharing their genuine experiences. We value the honesty and transparency that Trustpilot provides, and we would never engage in any practice that would compromise its integrity. We’re always here to help. Please don’t hesitate to reach out to us via email or leave a voicemail. We’re happy to assist you in any way we can.
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