National Academy of Sports MedicineReviews of nasm.org

Worst for aspiring PTs/fitness instructors. Contacted with an inquiry in October 2023 and 4 months later, still no response. Joke of a company. Pursued a NASM qualification through its UK company, Premier Global UK, signed up for a 'good' deal of £2k+ course to qualify for PT, literally a month later get an email the company is going bankrupt and we only have a short while to complete all our assignments and exams. I don't understand the allegedly good reputation. It is like a beautifully wrapped gift, its packaging alluring and promising. But upon unwrapping it, the true contents were revealed - spoiled, rotten, and deceitful. The exterior had been nothing but a facade, carefully crafted to hide the corruption within.

This company takes advantage of people by locking them into a contract even if they do not agree to it. I requested to cancel within a week via email, and was told that I had to spend time on the phone with them to officially canceled within 28 days, and was unable to get anybody on the phone in that time period. Now, they say that I did not cancel in time. Scam of a company.

Don't waste your money on this company. They are just in it for money and will take anything they get. Being certified for life is NOT certified for life even if you have your CEU. They will not tell you that your certificate is almost up, and they will still make you pay a fee.

While studying for the AFAA-FGI course through NASM, I received an email stating that as of 10/23/23 the course was no longer NCCA accredited. This email was sent the SAME DAY accreditation was lost, no advance notice was given, nor was the option to withdraw from the course and receive my money back. Not to mention the poor clarification revolving around the differences in test-taking including either a PSI proctored or an open book/non-proctored exam. It was not until the day of my scheduled proctored exam, which I was unable to access that I got clarification on the differences between the two and the fact that if I took the non-proctored exam (which I initially thought was just practice exams because 3 attempts were provided) that you could not take the proctored exam. I am only giving this a 2 star because the male representative I spoke to was very kind, and professional, and offered to extend my exam if I wanted to take the proctored version. However, he stated that there was no difference in taking the proctored or non-proctored version of the exam, which should have been communicated initially.

I do not recommend doing business with NASM. While having their certificate might look good, they not only over charge but I recently ran into a situation where I had enrolled in a $299 course to renew my certificate last year. My CPT ended up having expired so no reason to renew the course this year.. I noticed that I recently had a new $299 charge pending to again renew this course though I never got an email reminding me about this upcoming renewal date, I immediately contacted the company to remedy the matter and I also cancelled the course before the charge was even officially withdrawn. Customer service is horrible and will tell you there’s no way for them to refund that money, even given the circumstances stated above!! Absolutely do not recommend doing business with these people! Very poor business practice.

Hi, my name is isidora sorensen reinero. I’ve been having issues with my enrollment since I enrolled back in 2021. I enrolled gfi course in Spanish (an awful experience). Since I paid for Spanish version they forced me to do my exam in English even tho I enrolled Spanish version and it was stated that I would be able to do my exam in Spanish too, which never happened. Then back in August 2021 I tried again and I went in person to do my exam. They didn’t allowed me to do it. Consider that this 2 attempts weren’t even real attempt either because my exam was in English so obviously I didn’t pass (I studied everything in Spanish) or because they didn’t allow me to present myself to the exam so is shown like that. I asked for a refund right away in the first attempt but somehow they convinced to not promising that they would resolved my issues that actually it never actually happened. 3rd attempt (that actually was my first one) I didn’t pass because the translation from English to Spanish (exam) was awful. Is translated right away from google translate. I didn’t even comprehend was I was getting asked. I’ve been trying for 2 years to finish this course that’s been haunting for years. Back to end of 2022 I received an email thatGFI Spanish version wasn’t going to be recognized anymore and I could ask for a refund or to PT certification in English. From that day I also tried to contact customer service to get a refund or do a PT course (I paid almost $500 that I don’t want to lose).No one answered my emails. I sent probably 3 more emails. Nothing. Back in July (finally)of that month I got contacted again, not refund was allowed. They allow me do to PT course in English. bUT NOw that I’m able to actually study all over again, and prepare myself for the exam the course is not available!!!!!! This been my worst nightmare and i waste a lot of money. I need real solutions, I can’t believe that this course has been such a nightmare when I was really excited to do it. Please contact me through my email first. Then we can discuss a call if is needed.

I'm not even sure the company is legitimate. No one ever told me when my test date was, but now I have to pay $200 to push it out after I just found out about it. I contacted customer service over a month ago, and every time I reach out I get the "someone will respond in 3-4 business days". Nobody has ever responded to me. I called the customer service line for members and was on hold for over thirty minutes until finally, a rude agent answered the call. Wouldn't recommend this company to anyone who is looking to get certified.

This is a fraudulent scam company. I paid $200 as a down payment towards three certifications totalling around $1700-$1800. The $200 was to allow a payment plan of seventeen payments. I paid the $200 on 07/16/2023. Within 24 hours, I realized I didn't like the study methods that they gave. Everything they offered was out of a browser based system. Which is fine, not everything is going to work out. They offer a 28 day return period and a refund. What they don't tell is that the refund is based on the total price of the package, minus a ten percent fee. So they don't refund you what you paid, only a refund of the total price minus the fee. So my refund would have only been $25 out of the $200. The total price was around $1700 and ten percent of that is $170. They take that fee from the amount I paid, only refunding $20-$30. Let me make it clear, I didn't access any of the content, zero. I didn't use any of their services. The order was placed 24 hours ago. So they are stealing all of my money for nothing. I gave them $175 for absolutely nothing. This is a massive scam. I contacted my bank and reported. They agreed with me as well as my wife. This is wrong and they should be held accountable. I will be getting my money back any day. If you can stay clear of them, I would. They offer a 28 day return period and it said we get refunded based on the total amount paid to date, but they will try and scam you over the phone. Don't let them do this to you or anyone else. I will be posting this review on many sites in hopes that others will see this.