Kim L.
Absolutely the worst experience this…
Absolutely the worst experience this time renewing my certification. It took me several weeks to have what ever technical glitch on your end fixed in order for me to complete my certification. Spoke to at least three representatives where I was not given correct information and one representative who just lied about what was being done. Very stressful experience while I wanted to get this finished early as a family member had an extremely serious surgery that I had to be present for without distraction. One representative told me I’d “ be fine” and not to worry. I don’t know what has changed with this company, but calling in I waited several times over 40 minutes. Terrible experience.
Response from National Academy of Sports MedicineAug 18, 2026
We appreciate your feedback, Kim. If you would like to discuss your experience further, don't hesitate to reach out to us at at [email protected] and include ""Trustpilot Review"" in the subject line so we can assist you promptly. We would love the opportunity to resolve any issues. NASM