mustafa K.
Collen and Kaila are rock stars
I honestly cannot say enough good things about Colleen and the customer service I’ve received from NasalFresh MD. I originally reached out about some ear popping I was experiencing with the irrigator, and Kaila was incredibly helpful in getting that resolved. A few days later, Colleen followed up with me completely unsolicited just to make sure I had received the information and to see how I was doing. That honestly meant a lot because she didn’t have to do that at all. I ended up telling her that the advice worked wonders and that the NasalFresh MD was the best $120 I’ve spent in my life. I also mentioned that I had accidentally dropped the device and cracked the bottom of the chamber, and simply asked if it was possible to get a replacement chamber. I wasn’t asking for a new device, and I definitely wasn’t expecting what happened next. Colleen immediately took care of it and sent me an entire replacement device. She didn’t make me jump through hoops, ask a million questions, or give me any hassle whatsoever. She even told me there was no need to send anything back and that she wanted the replacement experience to be as hassle-free as possible. Then, after the new device was delivered, she followed up again to see how it was doing. That is genuinely exceptional customer service. None of my interactions with Colleen ever felt scripted or transactional. She was kind, proactive, responsive, and actually seemed to care about whether I was happy with the product. Colleen deserves some serious recognition for this. If there’s a raise, bonus, promotion, employee-of-the-month award, whatever you guys have, give it to her. She absolutely deserves it. People remember customer service like this.



