NAPA AUTO PARTSReviews of napaonline.com

Very poor battery life . Won't be buying them again

If you ever need to call NAPA Customer Support for an issue, don’t, the worst support ever. They use a foreign overseas company who employees work from their home. No call backs after they promised to research your request and they give you an incident number, which basically tells you that you need to call back and follow up yourself. Totally frustrating.

Do NOT use this company. Choosing to order NAPA Online was the worst mistake ever. Needed a rear main seal kit to get My vehicle running. Ordered on Sep 15, showed overnight shipping to Me. UPS lost the order. Contacted NAPA, they said they would get it shipped back out again. 1 week later, there is still no status on the part. Customer Service is unable to talk to the warehouse except through Email. It's been 1 week since the replacement was supposed to be shipped, but they have no information on it. All they do is say they're sorry and send the warehouse an "urgent request" to get information on a tracking number. Worst experience I've ever had.

I'm not sure but i think they have the worst return policy in the nation

ordered some filters because online said I could get them the next day. they did not arrive for 4 days. the first one I opened was damaged/defective (not by UPS but had been damaged prior to shipping). I phoned their customer service. A total waste of time. Rep said they were going to file a claim with UPS even though I told them that the filter wasn't damaged by UPS (it had clearly been used or opened prior to shipping). And he wouldn't even send an expedited replacement to me but said it could take 5 days to get me a replacement (for a stock item!!!). And, no, I couldn't take it into a store to exchange it. He (Marcus) said that wasn't an option. Great. Will shop at a different auto parts store in the future.

A NAPA company van from the Shrewsbury branch has been parking on a blind bend, near to a junction for well over a year on every evening and all weekend. This is just inconsiderate, it is dangerous to other drivers. When I raised concerns on a local parking page, the driver tried to justify his parking in this location, instead of correcting his behaviour and someone posted on the page that he has a big enough drive for him to park his van there but chooses not to. On contacting the branch yesterday to report the parking of the van, the nice chap that answered asked if I had rung up last week to report it, so other people are reporting it and nothing is happening! Shockingly unprofessional and something that NAPA should address when it is their name plastered all over the van.

Do not buy parts from NAPA’s online store. You will not be able to return the parts to a NAPA store. I purchased $900 worth of brake parts (Brembo rotors and Akebono pads for 2 cars) that their website said guaranteed fit for my cars and $500 of the parts were incorrect. Tried to return to store and they stated I had to deal with NAPA Online. Well 3 months later, 4 calls and 10 emails and no responses to emails and no resolution.

Spoke to a guy at the 28450 Gratiot Ave (Roseville, MI) location. It was around 9:40 am, his customer service skills were a joke---get some manners. *web site and store name says Napa, but the guy says we are not Napa