NAPA AUTO PARTSReviews of napaonline.com

rip off company I wouldn't buy from here your better of with ebay got item didn't work took back 2 days later said he had to send the off still waiting 1 month later, all staff total beep beep beep. useless scammed!

Rude customer service desk avoid them

Ordering through this company is a joke and a waste of time and money. I ordered a 2 in diameter x 10ft long hose for a trash pump. They sell it online an in store. My local store didn't have it so I ordered online. A week later I received what looked like a glorified garden hose. I called telling them that there was an issue where they found out the part numbers in the warehouse are wrong. I fought for 3 days with 3 different to get someone to finally agree I got sent the wrong part. After driving 35 mins to a ups where they can ship it back & dealing with 2 more people I finally got a new one shipped and after waiting 4 more days I got home to find that I was sent the same exact hose they sent in the beginning and they can't understand why it's wrong. So now I have to send it back again and fight to get my money back cause obviously nobody knows how to match the picture in the order with the part that should be sent. Never again will I waste my time ordering from Napa online. Even the local Napa couldn't believe how ridiculous the situation is. They felt bad an tried helping out but the online person he dealt with told him not to give me the part unless I was going to pay for it again cause they weren't going to reimburse him.

I recently bought a park for $40. I tried to go change it back because it has a guaranteed lifetime. Unfortunately they told me they cannot return it because how the way it looks. So how would you know if the part works or not? If you don't install it it's not going to be beautiful when it comes out so I didn't get my money back and they screw me over with $40. So total to buy another one about almost $90. Was it worth it in Napa? No, and I told them the situation that it leaks showed him the picture. I couldn't get my money back. Beware of this place. It's not worth it buying parts from them

had a very disappointing experience with this auto parts shop. I purchased a part from them which turned out to be faulty. When I returned to request a replacement, the staff refused to help and showed no willingness to resolve the issue. I asked to speak to a manager, but I was told there was no manager available. When I requested their head office contact details or an email address to file a complaint, they refused to provide any information and simply told me to leave. The attitude of the staff was extremely disrespectful and unprofessional. There was no customer service at all. Taking money for faulty products and then refusing support feels very close to a scam. I would strongly advise others to avoid this place. Very poor service and a terrible experience overall.

WENT TO THE STORE IN HIGH RIDGE MO. Just because i installed the part myself and didn't take the vehicle to a dealer and have it diagnosed beforehand REASON BEING VEHICLE WOULD NOT CRANK OVER to run or start to get it to a dealer for diagnoses of the issue THE MANAGER TALKED TO ME LIKE A DOG and said i should be as ashamed to return the part for a refund because it had been used and installed it myself because it had a blown fuse beforehand and cost me $90.00

Bought a quart can of 3m bondo. Charged me 43 dollars 14 on Amazon. What a rip off. Will never use napa again and tell everyone what a rip off napa is.

What a grumpy stuff at the till. Dont want to comeback 🤮 no hello no nothing . Change was literaly thrown to my pallm feom a distance . Avoid this company and its service 🤮