NAPA AUTO PARTSReviews of napaonline.com

Bought 2 muffler clamps from the Berkeley Springs WV store, charged $7.49 each. Checked the website when I got home, they were $3.29 each. I will NEVER do business with a store that rips people off like that. The counter man acted like a jerk. Trying to do business locally is a waste of time when people rip you off. Will wait next time for next day delivery from Amazon.

I had one of the worst customer service experiences I’ve had at this location. I called ahead to make sure my part was there and was told it was. When I arrived, I was told it wasn’t available. Later, I learned the part had been there the whole time, which was extremely frustrating after making the trip. What bothered me most wasn’t just the mix-up—it was how the situation was handled. I felt like there was very little effort to resolve the issue, and I didn’t feel that my concerns or my mom were treated with respect. When I came back to ask what had happened, the conversation became confrontational instead of someone trying to help solve the problem. If an employee feels a customer has become too upset, they can refuse service or involve a manager, but arguing with a customer only made the situation worse. To make matters more confusing, I received different explanations about why the part wasn’t found and why my refund had to be handled differently, which left me feeling like I wasn’t getting a clear answer. I understand mistakes happen. If someone had simply acknowledged the mistake, apologized, and tried to make it right, this review probably wouldn’t exist. Instead, I left feeling disrespected and without confidence in returning. I’ll be taking my business elsewhere in the future

They need to do a better job shipping estimates on their online ordering system. Why put that orders can be delivered in 2 days when they can't even get the order ready in 2 days?!

Thank you SOCO NAPA and the entire Cody Carter Family for $9K in Unemployment Benefits for the next 6 months 🙏 Justice for Wrongful Termination. Blessings, Mark Miller 719-491-1073

I bought a alternator 7 months ago and it has already stopped working. I paid $343.32 it’s a aloof money so that it doesn’t work anymore I reported the claim and they don’t want to send me back my refund to send them back. Don’t buy parts in Napa they are back quality. I already lost my money.

Went online to purchase ac compressor and parts for repair. On payment page I put in my debit card information and submitted pay. It said “something went wrong try again” so I tried again. Same message appeared. So I tried a different debit card to the same checking account and it went through and gave me a confirmation number. I checked my checking account and found 3 pending transaction holds to NAPA for 670.00 a piece. It has now been a week and one transaction went through, but the other 2 are not released which means I don’t have access to my funds in the amount of over 1300.00 because of my interactions with NAPA online. I tried calling, what a joke, haven’t spoken with no one yet. Meanwhile my checking account is held hostage by NAPA online 2 failed transactions? If they failed how did pending holds get placed on my checking account? Never again will I deal with NAPA!!!

Sold me a part they did not have in the store.

never again first time trying napa online direct ship service . Ordered 3 items they showed in stock they only shipped 2 waited week for 3rd contacted customer service after 5 different people and several day they cannot provide eta on missing part that was instock online. Because direct ship cant ask my local napa too help never again will go right to my local napa store or call them they have never let me down like napa online